centricall

Thanks for reply. I have another question. The Ring Stage Duration is 10 seconds and the Max Ring Duration is 30 seconds. So, the agent group send the call to an agent and rings on this agent during ring stage duration and then adds an agent and so on. I want the Agent Group to ring only one agent at a time. So, I set the Max Ring Duration to 10 seconds. But the problem is outgoing calls hang up after 10 seconds. Setting the ring stage duration to 30 seconds can be a solution but this period is a very long time and not acceptable. What can i do to ring only one agent at a time?

Hi, Is there a way for delivering next incoming call while early incoming call is ringing? (this question is for both hunt group and agent group) For example; there are two incoming calls. One of them delivered to an agent. And It is ringing on the agent. During this time , I want pbxnsip to deliver the second incoming call to an agent without waiting the early call to be connected the agent.

We have already set the agent recovery time to 5 seconds. It is reasonably small value. We will analyze the logs. We have already set the Caller Priority to Queue Entry Time. Could you please answer this question?

Moreover, does agent group distributes any call to the agent that recently made an attended refer (when the refered call continues)?

Hello, We have two major problems about Agent Group. First one : sometimes there is a blockage when Agent Group distributes calls to the agents. Although there are many available agents and there are many calls waiting in the queue, these calls are not distributed automatically to the agents along 2 or 3 minutes. It begins to distribute then. When the first call in the queue ringing on an agent and not accepted, does the agent group not distribute the second call in the queue to an available agent? The second problem: sometimes agent group distribute multiple calls to an agent when the agent is on the line with another call, eventhough the Allow multiple ACD calls on agent - even if busy: No selected NO. Could you have any suggestion about this issue? We need immediate help. Thanks in advance.

The values on the dropdown list are not usable for us. For example i can not set the agent recovery time to 1 or 2 seconds (it is possible on version 3). How can i set the Max Ring Duration from the Admin settings to below 30 seconds? (the minimum value on the dropdown is 30)

We are using snomone v 4.0.4025. How can i set the default value on the many parameters selection ComboBox?

When will this issue be solved? Thanks.

It is Auto Attendant and also we use CDR to Simple-TCP.

We upgraded our system to .4025 by getting new licence but TalkDuration field in the CDR file always zero. We have to get this data. Moreover, ExtnDuration field sometimes is negative like -16748. Could you help us about this issues?

we are using the pbxnsip version 4.2.0.3981

Hello, We are developing a call center software and it is almost the same problem we have. The TalkDuration field always zero in the CDR file about the call. Can you help about this issue? Thanks.

Ok , we will forward you the e-mail. Beside this ,now, I will send you task manager and process explorer cpu and memory records via e-mail. My mail address is hasanali.eris@bilgisistemleri.com.tr. So, You can distinguish my e-mail adress

What is your e-mail adress? you mean support@pbxnsip.com

We had no option to upgrade 4.0. Because of this, we have installed pbxnsip on to 32 bit xp machine. But , again, we've encountered the same problem,memory is still increasing. I think this problem is not releated with 32 bit or 64 bit. Beside this ,I wanted to send you pbxnsip process information via excel document, but your system does not let me upload excel file as a attachment.

Is there 64 bit adition for 3.4 version pbxnsip. Because our application written for this 3.4 version , we could not find 64 bit for this version.

We have 32 bit and version 3.4.0.3201 (Win32) pbxnsip service set up on windows server 2003 64 bit standart edition, And the memory used by pbxnsip service increasing very fast, it crashes once in 5-6 day . In this location call traffic is very high. But we have 15 different location that use same version of pbxnsip, but all of them does not have crush and memory problem. and generally, Pbxnsip service set up on 32 bit windows beside these, call traffic on these locations are not as much as the location above. What can be the reason for this, please help us?

No, it is lightly loaded. If we set the location where the packets sent to php url on apache not to computer's port, the packets are sent on time. But, there is still problem. We have windows service that listens the computer's port and we must use this windows service. Thanks in advance.

Hello, We are using PBXNSIP Version 4.2.0.3958 (Win32). It does not send CDR and ACD xml packets on time to the another computer's port like cdr:192.168.5.100:3200 and for ACD http://192.168.5.217:3200. There is a delay time and this time increase more and more. PBXNSIP works on Windows 2003 Server. How can you help about this problem.