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Enter Name for blocked number from auto attendant


rdevrede
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An extension has the setting when a 'blocked' (unknown callerid) number calls he/she has to speak her name.

 

This does not work when the Unknown callers comes from an Auto Attendant to the extension. How do I need to handle this it will work?

 

To give more information : Auto Attendant picks up the external number, than transfer to extension.

 

Thanks in advance,

Ramond

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Additional info to complete the current situation.

 

From Auto Attendant to Hunt Group and from Hunt Group to Extension.

 

I have entered Hunt Group 'From-Header' to 'Group-Name (Calling Party)' otherwise the user don't know how to pick up the call.

 

When the call is '9xx TEST (Unknown)' the caller doesn't have to enter his/her name before it arrives to the extension. This is what I want to accomplish. That the Unknown callers need to say their name before tranferring to extension.

 

Thanks in advance!

Ramond

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From Auto Attendant to Hunt Group and from Hunt Group to Extension.

 

I have entered Hunt Group 'From-Header' to 'Group-Name (Calling Party)' otherwise the user don't know how to pick up the call.

 

When the call is '9xx TEST (Unknown)' the caller doesn't have to enter his/her name before it arrives to the extension. This is what I want to accomplish. That the Unknown callers need to say their name before tranferring to extension.

 

Having this feature on a hunt group is more difficult than for a single call. It simply does not exist. So far we never thought about it... Usually the hunt group is used for a central number and there (so far) it is not common to ask for the name. But you are right, as more and more automatic machines are war-dialling cheap lines these days, it is becoming a more important feature.

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  • 4 weeks later...
Having this feature on a hunt group is more difficult than for a single call. It simply does not exist. So far we never thought about it... Usually the hunt group is used for a central number and there (so far) it is not common to ask for the name. But you are right, as more and more automatic machines are war-dialling cheap lines these days, it is becoming a more important feature.

 

Please consider it to implement it as a future feature. I would appreciate it.

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