Andrew D Kirch Posted April 19, 2007 Report Share Posted April 19, 2007 I have a phone system with extensions in the 200 range and an option 2 for sales. I have set Extension Input in my AA to dial after 3 digits (201 202 203 etc) Instead it matches the 2 and dials the Sales person who is quite annoyed at the call volume he is receiving. The system info is below: License Status: allthingsIT License Duration: Permanent Version: 2.0.2.1675 (Unix) Working Directory: /root/pbxndata IP Addresses: redacted default redacted MAC Addresses: 00065BAF6788 0007E9189E9D Calls: 742/518 (CDR: 1552) Uptime: 26 20:42:47 (23177) WAV cache: 0 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 19, 2007 Report Share Posted April 19, 2007 Well, in general you should try to avoid by all means to mix multiple-digit length extensions. Especially when they overlap. Bad: having extension 20 201 202 203. To the question: There are a few exceptions. If you have set direct destinations, they will be (of course) processed first. If there is a mailbox prefix and the first digit matches that prefix, well then the length is not being checked (ops), instead the PBX waits until there is a match. The mailbox prefix case does not work if you are using an external voicemail system, because the PBX has no idea what extensions are available there. As a rule of thumb: Use extension names starting with 2..7 and use a fixed length (= 2 or 3 digits). Use 8 as mailbox prefix. Do not use 9 as default outbound prefix (make numbers diallable as they are without any prefix). Quote Link to comment Share on other sites More sharing options...
mattlandis Posted January 26, 2009 Report Share Posted January 26, 2009 I have exactly the same problem as above but I don't understand the resolution. I have extensions from 101-150. My AA says press 1 for sales and 2 for service... I have extension input=after 3 digit... when someone calls in and presses 101 to go directly to ext. 101 they go to salesman...who is being inundated... What specifically do you suggest as a work around? Thanks, matt Quote Link to comment Share on other sites More sharing options...
mattlandis Posted January 26, 2009 Report Share Posted January 26, 2009 hello, I found the solution: http://forum.pbxnsip.com/index.php?s=&...post&p=8329 in the auto attendent > direct destinations > user input you need to add a # after the 1 to make it 1#. (the # delays so it can accept an extension such as 101, 102, etc) thanks matt Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 26, 2009 Report Share Posted January 26, 2009 I have exactly the same problem as above but I don't understand the resolution. I have extensions from 101-150. My AA says press 1 for sales and 2 for service... I have extension input=after 3 digit... when someone calls in and presses 101 to go directly to ext. 101 they go to salesman...who is being inundated... What specifically do you suggest as a work around? If you put "1#" into the direct destinations of the AA it will wait for a timeout. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.