John Reinert Posted August 18, 2008 Report Share Posted August 18, 2008 My e-mail service uses port 26 for smtp. In the e-mail configuration for my cs410 have the address configured in the form mail.domain.com:26. When I initially received my cs410 this worked. I can't remember what version of software I updated to, but at some point this stopped working and in the logfile I have a repeating message "SMTP: Cannot resolve mail.domain.com:26" It appears that the cs410 with version 3.0.0.2992 no longer can resolve the port re-direction. I have turned off any e-mail notifications to prevent the memory space filling up with messages pending to be sent. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 18, 2008 Report Share Posted August 18, 2008 My e-mail service uses port 26 for smtp. In the e-mail configuration for my cs410 have the address configured in the form mail.domain.com:26. When I initially received my cs410 this worked. I can't remember what version of software I updated to, but at some point this stopped working and in the logfile I have a repeating message "SMTP: Cannot resolve mail.domain.com:26" It appears that the cs410 with version 3.0.0.2992 no longer can resolve the port re-direction. I have turned off any e-mail notifications to prevent the memory space filling up with messages pending to be sent. Seems that there was a bug creeping in. Try http://pbxnsip.com/cs410/update-3.0.0.2995.tgz. Quote Link to comment Share on other sites More sharing options...
John Reinert Posted August 22, 2008 Author Report Share Posted August 22, 2008 Seems that there was a bug creeping in. Try http://pbxnsip.com/cs410/update-3.0.0.2995.tgz. Ok, I installed this release and it seems to have made som progress but not quite. It looks like the DNS resolution problem is fixed and the software is connecting to the SMTP server. However, it looks like the software is not sending the logon information. I receive the following messages in my logfile. 6] 2008/08/22 10:46:12: Sending CDR email to <john@domainname.com> [5] 2008/08/22 10:46:13: SMTP Server returned 503 (Domain name substituted) You will know better but I think SMTP error 503 has something to do with logging on to the outgoing server or providing the correct user information. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 22, 2008 Report Share Posted August 22, 2008 Ok, I installed this release and it seems to have made som progress but not quite. It looks like the DNS resolution problem is fixed and the software is connecting to the SMTP server. However, it looks like the software is not sending the logon information. I receive the following messages in my logfile. 6] 2008/08/22 10:46:12: Sending CDR email to <john@domainname.com> [5] 2008/08/22 10:46:13: SMTP Server returned 503 (Domain name substituted) You will know better but I think SMTP error 503 has something to do with logging on to the outgoing server or providing the correct user information. Can you increase the log level to 9 and show only the SMTP events? Then we should be able to see what the problem is. Quote Link to comment Share on other sites More sharing options...
John Reinert Posted August 24, 2008 Author Report Share Posted August 24, 2008 Can you increase the log level to 9 and show only the SMTP events? Then we should be able to see what the problem is. The following are the log entries for CDR request. IP Address changed to x.x.x.x for security reasons. Domain changed for security reasons [5] 2008/08/24 12:55:22: Last message repeated 2 times [6] 2008/08/24 12:55:22: Sending CDR email to <john@domainname.com> [8] 2008/08/24 12:55:23: SMTP: Connect to 74.220.207.136:26 [8] 2008/08/24 12:55:23: SMTP: Received 220-host136.hostmonster.com ESMTP Exim 4.69 #1 Sun, 24 Aug 2008 13:55:17 -0600 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. [8] 2008/08/24 12:55:23: SMTP: Received 250-host136.hostmonster.com Hello x-x-x-x.lightspeed.sjcpca.sbcglobal.net [x.x.x.x] 250-SIZE 52428800 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250 HELP [8] 2008/08/24 12:55:23: SMTP: Received 220 TLS go ahead [8] 2008/08/24 12:55:24: SMTP: Received [8] 2008/08/24 12:55:24: Last message repeated 2 times [8] 2008/08/24 12:55:24: SMTP: Received 503 AUTH command used when not advertised [5] 2008/08/24 12:55:24: SMTP Server returned 503 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 24, 2008 Report Share Posted August 24, 2008 The following are the log entries for CDR request. IP Address changed to x.x.x.x for security reasons. Domain changed for security reasons [5] 2008/08/24 12:55:22: Last message repeated 2 times [6] 2008/08/24 12:55:22: Sending CDR email to <john@domainname.com> [8] 2008/08/24 12:55:23: SMTP: Connect to 74.220.207.136:26 [8] 2008/08/24 12:55:23: SMTP: Received 220-host136.hostmonster.com ESMTP Exim 4.69 #1 Sun, 24 Aug 2008 13:55:17 -0600 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. [8] 2008/08/24 12:55:23: SMTP: Received 250-host136.hostmonster.com Hello x-x-x-x.lightspeed.sjcpca.sbcglobal.net [x.x.x.x] 250-SIZE 52428800 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250 HELP [8] 2008/08/24 12:55:23: SMTP: Received 220 TLS go ahead [8] 2008/08/24 12:55:24: SMTP: Received [8] 2008/08/24 12:55:24: Last message repeated 2 times [8] 2008/08/24 12:55:24: SMTP: Received 503 AUTH command used when not advertised [5] 2008/08/24 12:55:24: SMTP Server returned 503 Sounds like trouble with the STARTTLS. Is it possible that we can get a test account on that SMTP server? Then we can play with it in the lab and get it working. Quote Link to comment Share on other sites More sharing options...
John Reinert Posted August 27, 2008 Author Report Share Posted August 27, 2008 Sounds like trouble with the STARTTLS. Is it possible that we can get a test account on that SMTP server? Then we can play with it in the lab and get it working. If you could send me an e-mail message to john@reelgoodpictures.com then I can set that up for you and provide you with the account setup. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 28, 2008 Report Share Posted August 28, 2008 Okay, please give the following image a shot: http://pbxnsip.com/cs410/update-3.0.1.3012.tgz (CS410) http://pbxnsip.com/protect/pbxctrl-3.0.1.3012.exe (Windows) Quote Link to comment Share on other sites More sharing options...
John Reinert Posted August 29, 2008 Author Report Share Posted August 29, 2008 Okay, please give the following image a shot: http://pbxnsip.com/cs410/update-3.0.1.3012.tgz (CS410) http://pbxnsip.com/protect/pbxctrl-3.0.1.3012.exe (Windows) Looks like update 3.0.1.3012 for the CS410 worked. Thanks for the help. I will monitor it over the next couple of weeks and let you know if I see anything unusual releated to e-mail support. Quote Link to comment Share on other sites More sharing options...
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