Henry Castillo Posted August 25, 2008 Report Share Posted August 25, 2008 The wiki says that while a caller is in the waiting queue the pbx will play messages 1 to 9 in round-robin fashion. In many cases it is better having it playing a random message or at least start the round-robin from a random message. Many companies have same customers calling repeatedly, in that case the customers will most of the time get the same messages... boring. Henry Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.