queue messages

[Henry Castillo]

The wiki says that while a caller is in the waiting queue the pbx will play messages 1 to 9 in round-robin fashion.

In many cases it is better having it playing a random message or at least start the round-robin from a random message. Many companies have same customers calling repeatedly, in that case the customers will most of the time get the same messages... boring.

 

Henry

[Vodia PBX]

The wiki says that while a caller is in the waiting queue the pbx will play messages 1 to 9 in round-robin fashion.

In many cases it is better having it playing a random message or at least start the round-robin from a random message. Many companies have same customers calling repeatedly, in that case the customers will most of the time get the same messages... boring.

 

Yea, especially if there is only one annoucement it is extremly boring. But you can do a lot if you insert messages like "please hold the line". The more prompts you have the better the impression.