Jump to content

queue messages


Henry Castillo
 Share

Recommended Posts

The wiki says that while a caller is in the waiting queue the pbx will play messages 1 to 9 in round-robin fashion.

In many cases it is better having it playing a random message or at least start the round-robin from a random message. Many companies have same customers calling repeatedly, in that case the customers will most of the time get the same messages... boring.

 

Henry

Link to comment
Share on other sites

The wiki says that while a caller is in the waiting queue the pbx will play messages 1 to 9 in round-robin fashion.

In many cases it is better having it playing a random message or at least start the round-robin from a random message. Many companies have same customers calling repeatedly, in that case the customers will most of the time get the same messages... boring.

 

Yea, especially if there is only one annoucement it is extremly boring. But you can do a lot if you insert messages like "please hold the line". The more prompts you have the better the impression.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...