CarlH Posted May 7, 2007 Report Share Posted May 7, 2007 Is it possible to create an ivr menu which plays a message and then directly calls a hunt group without the caller pressing any buttons? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 8, 2007 Report Share Posted May 8, 2007 Use the pattern E for this purpose (see http://wiki.pbxnsip.com/index.php/IVR_Node). For example: Put "!E!100!" into the DTMF match list to route a call to 100 after the end of the file has been reached. Quote Link to comment Share on other sites More sharing options...
CarlH Posted May 8, 2007 Author Report Share Posted May 8, 2007 Works great! Thanks Quote Link to comment Share on other sites More sharing options...
Jordan Posted July 11, 2007 Report Share Posted July 11, 2007 I would like to use this functionality, however, I would like it to still forward to the hunt group even if there is no audio file recorded. For example, in a school setting. The IVR node would always be called as the auto-attendant. If a message is recorded, it will play (for example, school is closed today due to snow) and then go to the auto-attendant. If there is no message recorded, it will simply follow the direction (!E!70) and go to the auto-attendant. Currently, nothing happens when dialing an IVR node with no recording. Quote Link to comment Share on other sites More sharing options...
Jordan Posted July 15, 2007 Report Share Posted July 15, 2007 Anybody? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 15, 2007 Report Share Posted July 15, 2007 Workaround: Just record a short clip of silence? Quote Link to comment Share on other sites More sharing options...
Jordan Posted July 15, 2007 Report Share Posted July 15, 2007 I did that, but that complicates the system for people looking for a simple solution and aren't that technically savvy. It's especially confusing because the prompt says press * to delete, not hang up after the tone. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 15, 2007 Report Share Posted July 15, 2007 I am afraid "!E!100!" is also no the right answer for those people........ I would recommend using the auto attendant. The IVR node is really something advanced. If there is something missing in the auto attendant to make that possible lets think more in this direction. Quote Link to comment Share on other sites More sharing options...
Jordan Posted July 16, 2007 Report Share Posted July 16, 2007 Okay, then I propose a feature that will place a recorded message before the auto-attendant message is played. It would be nice if the message can be recorded or deleted by calling into the auto-attendant. If the message is recorded, it is played before the auto-attendant. If no message is recorded (or the last recording was deleted), the call will go straight to the auto-attendant recording. Quote Link to comment Share on other sites More sharing options...
intParse (Medisys) Posted July 16, 2007 Report Share Posted July 16, 2007 Suggestion to Jordan; You might want to use the Auto Attendant and set the redirection timeout value to the recorded message length or more and redirect the caller to where ever you want (the Hunt Group or the IVR node) when the Auto Attendant times out. Would this solve your problem? Okay, then I propose a feature that will place a recorded message before the auto-attendant message is played. It would be nice if the message can be recorded or deleted by calling into the auto-attendant. If the message is recorded, it is played before the auto-attendant. If no message is recorded (or the last recording was deleted), the call will go straight to the auto-attendant recording. Quote Link to comment Share on other sites More sharing options...
Jordan Posted July 17, 2007 Report Share Posted July 17, 2007 Suggestion to Jordan; You might want to use the Auto Attendant and set the redirection timeout value to the recorded message length or more and redirect the caller to where ever you want (the Hunt Group or the IVR node) when the Auto Attendant times out. Would this solve your problem? That really doesn't make things any simpler. I'd rather stick to recording blank noise on the IVR node. Quote Link to comment Share on other sites More sharing options...
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