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Problems with call transfer to agent group


olecoot
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One of our customers is having an issue, since upgrading to 3.x. This is on a server hosting multiple customers.

 

Here’s the exact scenario:

 

1. A call comes into the office and it needs to be transferred to an agent group that handles that type of call. For instance, we tried this earlier from 123-456-7890 (cell phone) to our main number (234-567-1234) auto attendant and dialed an extension. 119.

 

2. We transferred the call to x176 (our certificate agent group).

 

3. There are two agents that are on the agent group, extension 105 and 146. Both phones ring when the call is transferred, which should not happen. If extension 146 tries to answer the call, there is no body there and x105 continues to ring. When x105 answers the call, then the person is connected successfully.

 

Any ideas?

 

Thank you.

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One of our customers is having an issue, since upgrading to 3.x. This is on a server hosting multiple customers.

 

Here’s the exact scenario:

 

1. A call comes into the office and it needs to be transferred to an agent group that handles that type of call. For instance, we tried this earlier from 123-456-7890 (cell phone) to our main number (234-567-1234) auto attendant and dialed an extension. 119.

 

2. We transferred the call to x176 (our certificate agent group).

 

3. There are two agents that are on the agent group, extension 105 and 146. Both phones ring when the call is transferred, which should not happen. If extension 146 tries to answer the call, there is no body there and x105 continues to ring. When x105 answers the call, then the person is connected successfully.

 

Any ideas?

 

Thank you.

 

Looks like this is similar to the post http://forum.pbxnsip.com/index.php?showtopic=1203&hl=

 

Could you please download the version specified in this post and verify?

 

thanks

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