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Call Forwarding All (Deskphone): Hunt Group, ACD Scenarios


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Hi,

 

Call Forwarding ALL does not appear to work when calls are received via Hunt Groups or ACDs. The Use Case has come to us from a number of our clients requesting for this, but im not quite sure if there is a way of achieving this outcome or if there are workarounds to make this possible.

 

 

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Correct. But that is by design. If every hunt group member call forwards calls coming in on a hunt group, it would create a forwarding mess with potentially lots of loops (A forwards to B and B forwards to A), which are unmanageable in an office. If they don't want to take calls, they should just use DND or in the case of a ACD, log out.

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