Jump to content

Queue Status


Recommended Posts

Hello Guys, Is there a way to check a Queue status? We would like to be able to capture the following information:

If there're calls on course.

Logged Agents

Agents who belong to a queue

Agent information (Busy, available, DND)

Is this information available to be shared from the PBX?

Link to comment
Share on other sites

Yes it is done in the user portal under ACD's.


If you copy the usr_index.js from your browser to a file of the same name in the html folder of the pbx, then that file will be used for the user portal instead of the built in one. So that you can make changes to that file and observe.


The acd related functions explain how we present data.


Specifically how the information is obtained from the pbx with calls like:


// All ACD information, for individual ACDs

var acds = getRest("/rest/user/" + encodeURIComponent(session.cuser + "@" + session.cdomain) + "/wallboard");


// A single ACD information, for individual agents

var acd = getRest("/rest/user/" + encodeURIComponent(session.cuser + "@" + session.cdomain) + "/wallboard/" + encodeURIComponent(groups));


Where REST is used to make the request. The user is a particular extension and domain is the domain in which the ACDs reside.


Make sure this extension is logged in and is the queue manager. To make an extension a queue, you to set the setting "Queue manager" with the extension(s) that you want to be queue manager. The setting is found in the ACD main settings.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...