Jump to content

Call Handling


Recommended Posts



currently we have two phones for the reception, we setup a hunt group and put the two phones in stage 1 and the last is a mailbox.

Is working no problm.


The customer need for same reason for launch etc. a redirection for all calls from this 2 phones to a other extension and to adjust this direct on the phone.

Now we run in trouble, the redirection is not working ;-(


We try a Auto Attendants and a ACD without success to handle the redirection of the phone.

Only the Auto Attendants handle the redirection with the restriction to handle only one phone, in the Timeout Handling under the redirection number we setup the two phones


You know a simple solution for this



Link to comment
Share on other sites

Redirections are only affecting direct calls to the extension. But what you can do is use a service flag to control the redirection in the hunt group.


What might also be interesting is the "mini hunt group" that comes with the extension. It is called "Include following extensions when this extension is being called". There is no delay calling the other extensions, but redirection will work.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...