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External voicemail system


ahennis@voicespring.net
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Is it possible to use the "External voicemail system" feature to have all voice mail on an Asterisk system rather than on the Vodia Server? The needs are to have the VM button on the Snom phones call the Asterisk VM system. The VM light on the Snom phone needs to light up. The desire is to have voice mail work exactly or as closley as possible to to the way it works on Voida but use Asterisk as the Vociemail system.Our customer needs notification of a VM being received and if the VM is not listened to the manager needs to be informed.

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That will be quite difficult. The Vodia PBX has the support for an external voicemail system, but this was primarily done for Microsoft Exchange. Then Exchange would take care about notifying the user, e.g. through email. If you want to notify the user's phone with a MWI subscription, that subscription would have to be sent to the external Asterisk, which would mean that you need to share usernames and password with the external system and you would have to have the phone subscribe to another address that where the phone registers (I am not aware about a phone that supports that).

 

Why would you want to do that?

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The customer wants every voice mail to be listened to within 1 hour. If it is not listened to in 1 hour then the supervisor is notified and the supervisor is required to listen to the voice mail within 1 hour. The notification needs to be via a phone call. The customer's current phone system can provide this feature.

 

Example:

 

A sales person receives a voice mail. The system should call the sales person to notify him that he has a voice mail and give him the ability to listen to the voice mail. Vodia PBX can do this.

 

If the sales person does not listen to the voice mail on the first notification the system must call the sales person again so he can listen to the voice mail. The system needs to call the sales person every X number of minutes until the voice mail is listened to for 1 hour. If the sales person does not listen to the voice mail within 1 hour the sales person's supervisor is called and given the opportunity to listen to the voice mail. If the supervisor does not listen to the voice mail on the first notification the supervisor is called every X number of minutes for up to 1 hour. If the supervisor does not listen to the voice mail within 1 hour the next level manager is called... until the voice mail is listened to.

 

Vodia PBX does not have the feature described above but Asterisk/FreePBX has a module that can provide this feature. Here is a link to that module. https://www.freepbx.org/vm-notify/

 

The way were were going to configure this was to use extension redirection "Call forward calls when busy to" and "Call forward on no answer to" on each extension to send the calls to the FreePBX system. The only problem is that the customer wants the VM button on the phone to light up on the desk phone.

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