Scott1234 Posted March 29, 2017 Report Share Posted March 29, 2017 A customer alerted me to an issue with Yealinks today to do with call parks that was working in the past. I spooled up a vanilla 5.1.0 as I couldn’t exactly remember when it was working so I went to the lowest 5.x i could find and can confrim all is good in 5.1.0. Current Problem 5.5.4~ (not sure when it started, any phone firmware), Reception user is on a call Second call comes in, alert displayed on phone with tone on earpiece User presses park button to park first call, but it parks the second incoming call, but jams the phone and eventually shows a transfer error. You then cant park the original call as the phone is in a diffrent menu layout due to the failed park. In the past (tested on 5.1.0 as ok any phone firmware), Reception user is on a call Second call comes in, alert displayed on phone with tone on earpiece User presses park orbit button, current call placed into park Second call would ring up, parking them as they go to be dealt with if many calls etc. Notes, All test phones auto provisioned Standard PBX supplied configs except, Transfer Mode via Dsskey set @ Attended. T46G handset tested from firmware as low as 126.96.36.199 to current 188.8.131.52 Buttons managed by PBX, refer to further button notes Further Buttons Notes, In the past before ‘Park Orbit’ button type was supported we ran a tweaked config that set a few buttons up as ‘Park Type’ on the Yealink statically as Yealink treats them as blind transfer buttons that way, allowing the other DSSKey’s to be set to use the Attended transfer default. Since 'Park' was supported we have had the PBX manage all button types. The parks have worked since being supported it is only recently that this has started. I have also noticed when testing in 5.1.0 that when you press the Park orbit button with no call going the phone would connect to the orbit and show an active call has been made. In 5.5.4 it just shows that its attempting to connect and never does, I presume this is why the parking has stopped working as the yealink needs it to confirmation connection to hand off the call ? Thoughts? if you need more info let me know. Quote Link to comment Share on other sites More sharing options...
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