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Question regarding Mailbox\NightMode\Serviceflag


joeh
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This is from a message I posted to the list - I thought I'd take it to the forums (now i can access them)

 

Hi

 

I want to do the following;

 

- Calls come into a hunt group

 

- If a given service-flag is set, go direct to a mailbox (e.g. 300)

which reads out a message ("Sorry we are closed, please leave a

message after the tone")

 

- If the service-flag isn't set - the hunt group rings a few phones.

If none answer after 15 seconds I want the call to go to the same

mailbox (300) but with a message ("Sorry we are unable to take your

call, please try again later")

 

I figured maybe I can use two different IVR\AAs which announce the

different messages, then redirect the caller to the same mailbox with

a generic message.

 

I'm sure I could also do similar things with nested hunt groups and

seperate mailboxes - but I figured its best to use a single mailbox.

 

(I'd normally use the forum but I don't seem to be able to connect)

 

Cheers

 

 

Joe

From: pbxnsip List <list@pbxnsip.com>

Date: 29-May-2007 00:15

Subject: Re: [pbxnsip] Question regarding Mailbox\NightMode\Serviceflag

To: pbxnsip@yahoogroups.com

 

At the moment the only way to achieve this goal is to have two mailboxes. But we are on it.

 

 

How about introducing some kind of 'poor mans' auto-attendant. A new kind of extension that basically, plays a message, then calls another extension - similar to the Playback application in Asterisk.

 

That way - you can have arbitary messages in the extension logic, before redirecting calls, while changing hunt groups, prior to mailbox messages etc.

 

Something like;

untitledol9.th.jpg

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