Agent login/logout Status Button on Snom 370 Phones

[gifti]

Hi,

I provisioned an agent login/logout button to a group of 3 agents (6,7,15) with snom370 phones for agentgroup 0.

...
<fkey idx="11" context="1" label="Login" perm="RW">blf <sip:*6050;user=phone></fkey>
...

When an agent logs in for group 0 with *64, all buttons on all phones are light up.

In the logfile i found, that every phone is notfied by a sip message.
Is it possible to show the login status for everey single agent on his phone?

 

[5] 10:52:07.022	PACK:	SIP Rx tls:192.168.0.203:1052:
SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.199:5061;branch=z9hG4bK-008cbe6e9ee499c2ccac9f815ae32381;rport=5061 From: <sip:*6057;user=phone@localhost;user=phone>;tag=88bcf86cc0 To: <sip:7@localhost>;tag=dm26dgw4a3 Call-ID: 313531313531333530353536313937-3c0yrcs5xcdr CSeq: 29 NOTIFY User-Agent: snom370/8.7.5.35 Content-Length: 0
[5] 10:52:07.028	PACK:	SIP Rx tls:192.168.0.218:1066:
SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.199:5061;branch=z9hG4bK-e2ee4c59e4148896d7f08e98fd4fb021;rport=5061 From: <sip:*60515;user=phone@localhost;user=phone>;tag=ce8781fb32 To: <sip:15@localhost>;tag=g7ht6bk6li Call-ID: 313531313531333830383435333836-47s3d9rsamjf CSeq: 28 NOTIFY User-Agent: snom370/8.7.5.35 Content-Length: 0
[5] 10:52:07.185	PACK:	SIP Rx tls:192.168.0.210:1053:
SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.199:5061;branch=z9hG4bK-76eb52aa28186f2ebabae5dbbed9e275;rport=5061 From: <sip:*6056;user=phone@localhost;user=phone>;tag=cb1d736be9 To: <sip:6@localhost>;tag=2f273vwaap Call-ID: 313531313531363832353236393635-ukcclvy23iiq CSeq: 5 NOTIFY User-Agent: snom370/8.7.5.35 Content-Length: 0

[Vodia support]

If you want other phones to monitor the ACD then you need to use the agent group button so they can monitor them.

Check agent group button here

[gifti]

The agent group monitor button does his work. If a call is in the queue, the led shows the status like a busy indicator.
But sadly I can't pick the call with the button? But that is another problem. Standard pickup with *87 always works .

<fkey idx="8" context="active" label="0 Giftnotruf" perm="RW">blf &lt;sip:0@localhost;user=phone&gt;|*87</fkey>

• LED lights up when a call is waiting for agent group 0
• pickup with the agent group status button is'nt possible ...

My agents want to know if they are logged in or logged out. They need a individual agent group login/logout status led on her phones.

<fkey idx="9" context="1" label="Login" perm="RW">blf &lt;sip:*6050;user=phone&gt;</fkey>

This button don't work. If you login with *64 all blf-buttons on all phones are light on. When another agent logs of with *65, all buttons on all phones light off. Even if they are still logged in.

It looks as if the message is being sent to all the phones . But the agent login/logout button needs an individual information ... ???

Vodia 59.1 / snom370 8.7.5.35