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chrispopp

Using a third party app for presence not working

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What is presence... This works well with an IM tool where the user can set status messages, but with the PBX things are different. If you are interested in the extension status, I would subscribe to the dialog state, so that you can see when someone is on the phone. If you want to see more, you can also subscribe to the as-feature-event for redirection and DND. I believe then you should get a picture about the presence status on an extension.

Then we have the discussion if you can publish that into Microsoft SFB, Google Hangouts, WhatsApp and so on. That is where things get really interesting, but also really difficult as those networks tend to prefer to stay private and don't offer open API for pushing information.

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