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netpro78

Park changes in Version 61

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I recently upgraded to 61.0.2 (Win64) and it treats parked calls differently.  In the past when a call was parked on an orbit, any BLFs that monitored the orbit would just indicate that there was a call there.  Now they show the status of the orbit as alerting.  This causes phones to think that they should prepend a *87 to pickup the call which screws everything up.  Is there any way we could go back to the old messaging?

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Well we actually did a lot of changes to the Polycom phones (webinar is coming up). I would suggest that you check out the latest template and compare it with yours. Or maybe you can just provision one Polycom through PnP and then see how it works now.

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I looked at your new templates, and they do fix the park issue.  I also noticed that you specifically disable Video on the Polycom VVX phones.  This brings up a question of if you plan on fixing your video support.  Video has worked well on softphones like Bria ever since PBXnSIP version 3, however it has never worked well with the Polycom phones (it appears that the PBX does not handle their SDP properly).  Are their plans to fix this?

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Video is a technically challenging topic, and its practical use for VoIP phones is limited compared to what is happening on the smart phones and in the web browser today. VoIP phones are far away from what WebEx, zoom, logmein, whatsapp, telegram, and so on deliver today. Video does serve as "fireworks" when presenting a new PBX to a prospect CEO, but as far as we can tell is has no day to day impact for those who have to work with it every day (it does not help generating revenues or saving money). Because of this this was not a top priority. It is okay that it works in principle after a friendly audio introduction, but that's all. No white boarding, no chat, no emojis, no screen sharing. 

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