Recall on Vodia

[impiantitel]

hi,
I wondered if it would be possible to activate the recall function in this scenario:
- external number on vody 02444444
- the customer calls from the outside to 024444444
- the call is handled by a DISA/IVR (these are just examples) and the caller is invited to type in the external number -> for example 02555555
- the caller at that point is calling the number 02555555 using the trunk of Vodia 02444444

n.b.: obviously, for security reasons, everything must be authorised by means of a password or by recognising the caller.

I hope I've made myself understood, can I do it and how?

I'm afraid I can't find anything on -> https://doc.vodia.com

 

[Support]

Hi,

 

We suppose you're referring to "call back " feature which you can find only on the Agent Group setting on the PBX as described here: https://doc.vodia.com/agentgroups (Please ctrl + F for "call back". The word has space in it.)

 

[impiantitel]

I'll explain myself better:
is used to allow an employee of a company to use the lines of the Company.
- a user is out of the company, call the number 02345678 (example) Vodia answers and calls the user out of the company. At that point, the out-of-company user can call externally using the Company's lines.
Can this be done?

[impiantitel]

found and done, the only thing that doesn't release if I release

 

I have also seen that what interests me is obtained with *54, how do I from the outside to make it respond to me *54?