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Call Logging duration


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We had enabled call logging to go back 30 days and pull each call by extension so we could send our client an export of the csv on this.  It appears that call logs only go back 12 days – are you able to confirm the locations we configure this to ensure we have not missed something?

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It is a race condition. What might have happened is, if you have set your "Maximum number of recordings (system wide)" value to too less, for e.g. 25000. When the system hits 25000 CDRs then it would automatically erase them as that condition sets to be true before your 30 days condition. So even before it could record for 30 days, it gets cleared up due to heavy number of call volume on your server.

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