Jump to content

Call Logging duration


dtasia
 Share

Recommended Posts

We had enabled call logging to go back 30 days and pull each call by extension so we could send our client an export of the csv on this.  It appears that call logs only go back 12 days – are you able to confirm the locations we configure this to ensure we have not missed something?

Link to comment
Share on other sites

Hi,

 

It is a race condition. What might have happened is, if you have set your "Maximum number of recordings (system wide)" value to too less, for e.g. 25000. When the system hits 25000 CDRs then it would automatically erase them as that condition sets to be true before your 30 days condition. So even before it could record for 30 days, it gets cleared up due to heavy number of call volume on your server.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...