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Vernon

Voicemail Option 5

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Hello,

Was testing some of the features for voicemails and while this is not critical or an issue per say, i felt like it should be brought up.

 

So after listening to a voicemail you have various options, option 5 gives you the details of the calls.

 

Before the new version it gave you the following information:

  1. Date of  voicemail
  2. Time of voicemail
  3. The call From

 

However with the new version the structure has changed:

 

  1. Date of voicemail
  2. Time of voicemail
  3. The call from
  4. The call To*

Perhaps i haven't tested this in the correct environment it was designed for, but it seems redundant to let the user know that the voicemail left in their mailbox was left for their number.

As an analogy imagine your personal cellphone voice tree announcing to you that "Voicemail 123 has been left for your number 456"

 

Is there a way to modify this functionality or perhaps tweak it in some way.

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The called number can also be important in cases where customers have multiple numbers or when mailbox messages are being forwarded. What could be a possibility to resolve the situation for people that don't want to wait for the called number is to accept # as the signal to jump to the message.

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