Odd cell phone inbound issue

[Jason Travis]

Currently we are running Version: 65.0.7 and have run into an odd issue. When we put a cell phone number in the cell phone field on extension 1 everything works great until extension 2 hot desks into the physical desk phone that is registered to extension 1. When the person calls into the system it shows up as a call from the extension 2, if we remove the cell phone number from the cell phone field for the extension 1 the inbound caller id shows the cell phone number instead of the hot desked extension 2 info. With all the changes going on we are going to be hot desking users in the office a lot more. Any suggestions on what could be done to correct this issue would be greatly appreciated. 

 

Thanks. 

[Support]

We just tried this on version 66.0 and in both cases, the original caller ID showed as the external cell phone number as expected. This is how our inbound routing has been set.