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Odd cell phone inbound issue


Jason Travis
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Currently we are running Version: 65.0.7 and have run into an odd issue. When we put a cell phone number in the cell phone field on extension 1 everything works great until extension 2 hot desks into the physical desk phone that is registered to extension 1. When the person calls into the system it shows up as a call from the extension 2, if we remove the cell phone number from the cell phone field for the extension 1 the inbound caller id shows the cell phone number instead of the hot desked extension 2 info. With all the changes going on we are going to be hot desking users in the office a lot more. Any suggestions on what could be done to correct this issue would be greatly appreciated. 

 

Thanks. 

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