voltier Posted December 21, 2020 Report Share Posted December 21, 2020 So other than being able to receive calls flowing from the PBX down to a Teams User, I have a list of questions after a call has been answered by Teams User: 1. Placing a Caller on Hold - is that part of Microsoft's On Hold System? or the PBXs? 2. How does transferring work? Can we transfer calls back to Internal PBX extensions/accounts? It seems like we are going through alot of effort for the basic ability of making/receiving a call (via Teams) after it lands on Teams. Quote Link to comment Share on other sites More sharing options...
Vodia Telephone System Posted December 21, 2020 Report Share Posted December 21, 2020 1. You will be held on the PBX and MS Teams is informed, so you will hear Teams MOH and anything else Teams may want to do since it knows you are on hold. 2. Yes. You can transfer the calls to any extension or account on the PBX or an outside line. Quote Link to comment Share on other sites More sharing options...
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