inbound SMS is not working- Telnyx

[Kareem]

Hi,

IF one of the support folks can help with inbound SMS through Telnyx, i have followed all the required configuration, outbound works fine but inbound SMS.

followed all the steps at https://blog.vodia.com/telnyx_vodia_sms   but with no hope.

 

Thanks.

Kareem

[Vodia support]

Hi, Kareem

Is the user part of an agent group? Also can you make sure the SMS ANI is set on the extension level as well. 

 

Thanks

[Kareem]

9 minutes ago, Vodia support said:

Hi, Kareem

Is the user part of an agent group? Also can you make sure the SMS ANI is set on the extension level as well. 

 

Thanks

Hi,

the user is not an agent group, SMS ANI is set in the extension as well as inbound DID for the account # (e.g 1001 xxx-xxx-xxxx)

Thanks.

 

[Vodia support]

 

Thanks for the update, I was able to recieve and send SMS messages between the PBX and a smart phone. On version 66.0.7

Also is is the number in +E.164 Format in the extension SMS ANI section? 

 

Here's example log of an inbound call 

8] 16:59:01.199	Receive SMSⓘ
{"sms_id": "66d5b845-c4f5-4b49-a9b0-12dcff73a295", "direction": "inbound", "from": "+17814280365", "to": "+16177168432", "body": "Jack sparrow"}

 

Could you turn on the following log files and try an inbound text. Then post the results here.

Log webserver events Level 9

Log webclient events  Level 9