voltier Posted May 25, 2021 Report Share Posted May 25, 2021 Currently using version 66. Seeing MongoDB records where once a call has traversed into in ACD from Attendant but reason is still showing as 'missed', rather than 'hw' OR 'hr' depending if user was ringing ACD or waiting for ACD. The definition of 'missed' from the documentation is 'The call was missed in the auto attendant'. I have various samples showing 2 legs (states), first leg = attendant, second leg = acd, and reason = missed. This has become a problem after upgrading from version 63. Quote Link to comment Share on other sites More sharing options...
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