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APP not always ringing


Guest Nathan G
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Guest Nathan G

One of our employees has a S9 and his app does not always ring when his extension is called.  I setup my app on my S8 as the same extension and it rings when the extension is called.  I have removed the extension from the vodia PBX and added it again, this did not help with the issue.  Has anyone ran into this issue? If so what was the fix?

 

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