Call flow through hunt groups

[GaryJCE]

I have what I thought was a fairly straight forward setup

All Inbound calls go to HG 430, this group rings for 10 seconds and then if no answer the final stage sends it to HG 431

HG 431 rings for 10 seconds and then if no answer the final stage sends it to HG 432

HG 432 rings for 10 seconds and then if no answer the final stage goes to 9850 a voicemailbox

FYI - I am using 3 HG instead of stages as each hunt group has a different ring tone, that way we can audibly hear how long a call has been ringing for.

 

The call flow appears to work except that instead of going to the voicemailbox the system hangs up

If I ring 432 direct and don't answer it, I get to the mailbox so I know its not a mailbox issue

This is what I see in the logs

From my calculations I only have 3 redirections, there must be more internally.

How can I increase the number of allowed redirections?

 

[Vodia PBX]

Well there is a global setting called max_loop that you could increase. You can do this in /reg_settings.htm by clicking on the edit symbol in the header without having to edit the pbx.xml file and restarting the service.

[GaryJCE]

OK I have done that and the call flow now works. Thanks.

Is there a danger with changing this setting?

Is my call flow unusual?  I would have though cascading through 3 hunt groups would not be unheard of

 

 

[Vodia PBX]

It's not outrageous, if you really have a case where there are a lot of redirections the value of 10 might be indeed too low.