Call flow through hunt groups

[GaryJCE]

I have what I thought was a fairly straight forward setup

All Inbound calls go to HG 430, this group rings for 10 seconds and then if no answer the final stage sends it to HG 431

HG 431 rings for 10 seconds and then if no answer the final stage sends it to HG 432

HG 432 rings for 10 seconds and then if no answer the final stage goes to 9850 a voicemailbox

FYI - I am using 3 HG instead of stages as each hunt group has a different ring tone, that way we can audibly hear how long a call has been ringing for.

 

The call flow appears to work except that instead of going to the voicemailbox the system hangs up

If I ring 432 direct and don't answer it, I get to the mailbox so I know its not a mailbox issue

This is what I see in the logs

From my calculations I only have 3 redirections, there must be more internally.

How can I increase the number of allowed redirections?

 

[Vodia PBX]

Well there is a global setting called max_loop that you could increase. You can do this in /reg_settings.htm by clicking on the edit symbol in the header without having to edit the pbx.xml file and restarting the service.

[GaryJCE]

OK I have done that and the call flow now works. Thanks.

Is there a danger with changing this setting?

Is my call flow unusual?  I would have though cascading through 3 hunt groups would not be unheard of

 

 

[Vodia PBX]

It's not outrageous, if you really have a case where there are a lot of redirections the value of 10 might be indeed too low. 

[Brett Davey]

Can you please elaborate on the change to be made?

This is the section that I have identified in the reg_settings.htm in the Customize>Template location:

<div class="row">
                <div class="form-group has-feedback">
                  <label for="max_loop" class="col-sm-6 control-label">[[max_loop]]</label>
                  <div class="col-sm-6">
                    <input class="form-control" type="number" min="1" step="1" id="max_loop">
                    <span class="glyphicon form-control-feedback" aria-hidden="true"></span>
                  </div>
                </div>
              </div>

If this is the correct location can you please advise on the change?

 

Kind Regards 

[Brett Davey]

I have now also made the change to mx_loops and resolved my issue too, thank you

[Vodia PBX]

You can change the values in pbx.xml conveniently through the reg_settings.htm page. There is an edit button in the header where you can select the setting that you want to set, no restart required.