frederick Posted November 14, 2008 Report Share Posted November 14, 2008 I have an issue on queue processing for PbxNSip; This is when I have simultaneous callers on queue, and 1 caller is picked-up, the 2nd caller continuous to be on-queue instead of ringing the free Extension. But when the 1st Caller hangs-up (or the Extension handling that call hangs-up), the call from 2nd Caller immediately went thru both Extensions. Is there a parameter setting to make simultaneous callers on queue be handled by different Extensions? That is when the 1st Caller on queue was answered, the 2nd Caller will be sent to the free Extension and be answered as well. Thanks, Fred Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 15, 2008 Report Share Posted November 15, 2008 I have an issue on queue processing for PbxNSip; This is when I have simultaneous callers on queue, and 1 caller is picked-up, the 2nd caller continuous to be on-queue instead of ringing the free Extension. But when the 1st Caller hangs-up (or the Extension handling that call hangs-up), the call from 2nd Caller immediately went thru both Extensions. Is there a parameter setting to make simultaneous callers on queue be handled by different Extensions? That is when the 1st Caller on queue was answered, the 2nd Caller will be sent to the free Extension and be answered as well. That sounds more like a bug to me: Two guys in the queue, one of then ringing agents. That call is being picked up by *87, and the other call does not advance in the queue and just stays there in the queue listening to music. Right? Quote Link to comment Share on other sites More sharing options...
frederick Posted November 17, 2008 Author Report Share Posted November 17, 2008 That sounds more like a bug to me: Two guys in the queue, one of then ringing agents. That call is being picked up by *87, and the other call does not advance in the queue and just stays there in the queue listening to music. Right? Yes, the 2nd Caller on the queue just remain on the queue and just listening to music, it doesn't advanced to the agents, UNLESS the 1st Caller hang-up, then both agents will ring. Please confirm when can we realize this solution. Thanks, Fred Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 18, 2008 Report Share Posted November 18, 2008 Yes, the 2nd Caller on the queue just remain on the queue and just listening to music, it doesn't advanced to the agents, UNLESS the 1st Caller hang-up, then both agents will ring. Please confirm when can we realize this solution. Yea, that was a good one. This fix will be included in 3.1.1. Quote Link to comment Share on other sites More sharing options...
frederick Posted November 18, 2008 Author Report Share Posted November 18, 2008 Yea, that was a good one. This fix will be included in 3.1.1. OK thank you. But when is your tentative timeline for the version 3.1.1? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 19, 2008 Report Share Posted November 19, 2008 OK thank you. But when is your tentative timeline for the version 3.1.1? You can have a preview version already Currently at http://pbxnsip.com/protect/pbxctrl-3.1.1.3091.exe. Quote Link to comment Share on other sites More sharing options...
Juan Manuel Acevedo Posted November 19, 2008 Report Share Posted November 19, 2008 Hi Fred: I have the same problem, change at agent group setting, the Agent Selection algorithm from Random (default) to Ring longest idle first or to the 3th option, it works. Best Regards Juan Acevedo acevedo1@une.net.co Quote Link to comment Share on other sites More sharing options...
frederick Posted November 21, 2008 Author Report Share Posted November 21, 2008 Hi Fred: I have the same problem, change at agent group setting, the Agent Selection algorithm from Random (default) to Ring longest idle first or to the 3th option, it works. Best Regards Juan Acevedo acevedo1@une.net.co Hi! Juan, In fact it is to the 3rd option in my case, then I change it to (2) Ring longest idle first, and also to Random (default). It didn't worked on both cases. Strange is, if the other agent (on call) hang-up, it will start ring the free agent (idle), and later on the other agent. Any other advise? Thanks, Fred Quote Link to comment Share on other sites More sharing options...
frederick Posted November 25, 2008 Author Report Share Posted November 25, 2008 Hi! Juan,In fact it is to the 3rd option in my case, then I change it to (2) Ring longest idle first, and also to Random (default). It didn't worked on both cases. Strange is, if the other agent (on call) hang-up, it will start ring the free agent (idle), and later on the other agent. Any other advise? Thanks, Fred Is there any defined timeline for the commercial release of this version 3.1.1? Quote Link to comment Share on other sites More sharing options...
Rogier Posted December 4, 2008 Report Share Posted December 4, 2008 Hi, We have the same problem. When we have similtanous callers and the first caller is picked up after ringing an extension, the 2nd caller will remain in the queue and is not routed to an avaialable agent exentension. If we disconnect and try again, (first caller is still on the phone) there is no problem and the 2nd call is directly routed to an available agent. The fix of the new version worked only once. When we tested this the 2nd time the same problem occured. What can we do to fix this problem ? We miss a lot of calls by this. Thanx in Advance Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 4, 2008 Report Share Posted December 4, 2008 What can we do to fix this problem ? We miss a lot of calls by this. Make a backup of your working directory and try upgrading to this: http://pbxnsip.com/download/pbxctrl-3.1.1.3100.exe. Quote Link to comment Share on other sites More sharing options...
frederick Posted December 10, 2008 Author Report Share Posted December 10, 2008 Make a backup of your working directory and try upgrading to this: http://pbxnsip.com/download/pbxctrl-3.1.1.3100.exe. Hi! this link is not working http://pbxnsip.com/download/pbxctrl-3.1.1.3100.exe, where can we get this version? I also tried to go to the download software area of pbxnsip but didnt find this version; I just saw the following other versions: PBX 3.0.1.3023 2008/10/03 Windows 32 Executable PBX 3.0.1.3023 2008/10/03 Windows 32 (update) Executable PBX 3.0.1.3023 2008/10/03 Mac OS (Darwin 9.0) Executable PBX 3.1.0.3043 2008/11/24 Linux (CentOS 5) Executable PBX 3.0.1.3023 2008/10/03 Linux (SuSE 10) Executable PBX 3.0.1.3023 2008/10/03 Linux (RedHat ES4) Executable PBX 3.0.1.3023 2008/10/03 Linux (Debian 4.0) Executable PBX 3.0.1.3023 2008/8/13 CS410 Update package Executable PBX 2.1.14.2498 2008/8/8 Windows 32 Executable PBX 2.1.14.2498 2008/8/8 Windows 32 (update) Executable PBX 2.1.14.2498 2008/8/8 Linux (SuSE 10) Executable PBX 2.1.14.2498 2008/8/8 Linux (RedHat ES4) Executable PBX 2.1.14.2498 2008/8/8 Linux (Debian 4.0) Executable Thanks! Quote Link to comment Share on other sites More sharing options...
Guest kevin Posted December 10, 2008 Report Share Posted December 10, 2008 Try this http://pbxnsip.com/download/pbxctrl-3.1.1.3101.exe Quote Link to comment Share on other sites More sharing options...
Rogier Posted December 11, 2008 Report Share Posted December 11, 2008 Try this http://pbxnsip.com/download/pbxctrl-3.1.1.3101.exe We have tested this and it seems this new version solved the issue Quote Link to comment Share on other sites More sharing options...
Rogier Posted December 12, 2008 Report Share Posted December 12, 2008 3.1.1.3101 (Win32) Trunks: In this version the status information is not displayed. De fields are empty. De trunks are online, but it is not visible. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 12, 2008 Report Share Posted December 12, 2008 3.1.1.3101 (Win32) Trunks: In this version the status information is not displayed. De fields are empty. De trunks are online, but it is not visible. Ops, you are right. One step forward, one step back. Will be fixed in the release. Quote Link to comment Share on other sites More sharing options...
frederick Posted December 15, 2008 Author Report Share Posted December 15, 2008 We have tested this and it seems this new version solved the issue We verified the simultaneous calls, it is now working! Thanks to update-3.1.1.3107; Quote Link to comment Share on other sites More sharing options...
andrewgroup Posted December 19, 2008 Report Share Posted December 19, 2008 We verified the simultaneous calls, it is now working! Frederick - Rogier, Would you share information on the number of logged in users in the agent groups? What Phones are you using? We have soon to be approved project with 40+ sales agents logged into the same agent group and least busy ring will be the used. Agent Group Status, Info. Instant Messaging is Critical for the success of this project. Monthly inbound 800 numbers will peak near 200,000 minutes and missing calls is not an option. Are the troubles mentioned in this post firmly resolved and what advice might you give on managing these ACD Agent Groups? Cheers Quote Link to comment Share on other sites More sharing options...
frederick Posted December 22, 2008 Author Report Share Posted December 22, 2008 Frederick - Rogier, Would you share information on the number of logged in users in the agent groups? What Phones are you using? We have soon to be approved project with 40+ sales agents logged into the same agent group and least busy ring will be the used. Agent Group Status, Info. Instant Messaging is Critical for the success of this project. Monthly inbound 800 numbers will peak near 200,000 minutes and missing calls is not an option. Are the troubles mentioned in this post firmly resolved and what advice might you give on managing these ACD Agent Groups? Cheers Hi! unfortunately, I can only simulate few calls as my sip line has limitations of concurrent calls, but I was able to detect the problem before. Now, with the new version it works fine. I don't have an environment to simulate the scenario you are referring with. Quote Link to comment Share on other sites More sharing options...
Rogier Posted December 22, 2008 Report Share Posted December 22, 2008 Frederick - Rogier, Would you share information on the number of logged in users in the agent groups? What Phones are you using? We have soon to be approved project with 40+ sales agents logged into the same agent group and least busy ring will be the used. Agent Group Status, Info. Instant Messaging is Critical for the success of this project. Monthly inbound 800 numbers will peak near 200,000 minutes and missing calls is not an option. Are the troubles mentioned in this post firmly resolved and what advice might you give on managing these ACD Agent Groups? Cheers Andrew, Our group is nog that big, there are four agents logged in during the opening hours. The phones we are using are Snom 320. The basic information about the group and missed calls can be monitored in the agent screen, but we also are developing specific supervisor screens for that that we use. we are using 'ramdom' als algorithm, but long idle first can also be used. What we further did was set the ring stage duration on 999. We couldn't get this right in another way and wanted to avoid that calls are ringing on multiple phones. Sinds the fix we haven't seen the problem. What we did was also to create an overflow to hunt group (back office) to avoid abondand calls. This is more like an extra safety issue. Hope you have something about this ifnormation. Rogier ICM /Vos The Netherlands Quote Link to comment Share on other sites More sharing options...
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