Jump to content

Action URL from an external number


execcomm
 Share

Recommended Posts

Hello,

I don't know if possible, but i though I could ask before venturing into other solutions.

I have a project where I want anyone to call an auto attendant. They dial an extension number which has a call forward enabled to a cell phone. The call is then forarded to an external number such as a cell phone. 

I want the person that picks up from the forwarded call to dial a dtmf sequence and then the pbx to send an action URL out to my third party server. 

Is this possible? I looked at IVR nodes but it takes the caller dtmf keys, not the callee.

 

Link to comment
Share on other sites

Well you can always look into the IVR node. But maybe the auto attendant already does what you need. After picking up the call, you could still transfer the call into a IVR node. Not sure what you are trying to achieve, but you might also look into the generic CRM integration logic.

Link to comment
Share on other sites

So I try this.

Caller dials phone number, which belongs to an IVR, then he enters an extension number, this extension number has a redirect all forward to a cell phone number. When the agent picks up his cell phone, I want the agent to enter a code to approve, example 55. If 55 is pressed by the agent, then the vodia system sends an action URL to my web server. 

Link to comment
Share on other sites

First of all, you could use a ACD and then send the calls to the agent which would solve a couple of problems e.g. with call waiting.

But the main problem is that we currently don't really have anything that properly handles DTMF input from the agent. You could build something about the DTMF history in the call leg which will be part of the CDR and then use that to dig out the agent confirmation. Or ask the agent to put the call on hold (with ##) and then redirect the call into a IVR that plays a confirmation and triggers the action URL.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...