Call Log shows Partial Call

[mskenderian]

Ext 101 called the client, and said we will transfer you to your case worker, Ext 101 puts the caller on hold. calls ext 109, to tell him, client is about to get trasnfered. then ext 101 transfered the call to Ext 109, in the call logs it shows that 101 called 109. when i expand it i see three sets of recordings, first one is 4 seconds which is the call between 101 and 104 second one is 5:25 seconds, which is the recording between the 109 and client, last one is 5:54 which is the full recording from the moment ext 101 called the client until ext 109 was done with the call.

The recordings are fine, this is what i would expect. but the call logs show:

FROM: Front Desk (101)

TO: Extension Name (109)

 

so when we are searching for the phone number to pull recordings, we could not search by caller-id.

 

How we have better way of logging these calls?

[Vodia PBX]

When you click on the call log (at least in the tenant view), you can see more details of the call. It includes also information about the codecs, and you can play the recordings from right there. 

[mskenderian]

I think you missed the whole point. if I want to search in the call log for a caller ID. That was dialed. I cant. Since the call was transferred to another extension.

yes I can expand, but it doesn’t show who they called first before they transferred the call.

[mskenderian]

1 hour ago, Vodia PBX said:

When you click on the call log (at least in the tenant view), you can see more details of the call. It includes also information about the codecs, and you can play the recordings from right there. 

 

this is what i see.

[Vodia PBX]

If you click on the call history entry you see the details: