Daniel Floeckinger Posted June 26, 2007 Report Share Posted June 26, 2007 Hi! We want to receive the following: When a caller calls the pbx from a trunk, no matter which extension (we have DDI here) he should first be redirected to a voice announcement. At the same time the dialed extension shluld start ringing. The voice announcement must allways start from the beginning. Every caller must hear it until the call is picked up by person or voicemail etc. Is this possible? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 27, 2007 Report Share Posted June 27, 2007 No, at the moment I don't think that is possible. Quote Link to comment Share on other sites More sharing options...
Bill H Posted June 27, 2007 Report Share Posted June 27, 2007 Hi! We want to receive the following: When a caller calls the pbx from a trunk, no matter which extension (we have DDI here) he should first be redirected to a voice announcement. At the same time the dialed extension shluld start ringing. The voice announcement must allways start from the beginning. Every caller must hear it until the call is picked up by person or voicemail etc. Is this possible? How long, in seconds, is the voice announcement? How important is it to start from the beginning? Bill H Quote Link to comment Share on other sites More sharing options...
asterisk_nicht_mehr Posted October 22, 2008 Report Share Posted October 22, 2008 Are you trying to set up a Message before the Phone is answered which is Global? In Germany they call this an "Ansage vor dem Melden" oder "Text vor dem Melden". If the incoming call is directed to an IVR Announcement, it might be possible to set up a Hunt Group behind the announcement. During the time that the caller is listening to the announcement or Text plus music a Hunt Group could start ringing the calls in what ever sequence you decide upon. If you would have to decide who is in the type of hunt group (ie. Secretaries, Sales People, Service). This is an alternative front end to an initial IVR that would allow a person to greet the caller without it having to go immediately to a electronic attendant. If no one in a hunt group is able to pickup, one would need to arrange a redirection to another announcement or extension or mailbox. Quote Link to comment Share on other sites More sharing options...
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