IVR Node DTMF Help

[DisplayName]

Hello all,

I am trying to program an IVR Node that has support for up to 2 digits DTMF recognition.

 

Our client has a recording that states

Press 1 for Person A

Press 2 for Person B

Press 11 for Person C

 

They would also need to be able to dial extensions directly from this IVR

Ex: Caller hitting 100 would send them to extension 100.

 

My current issue is in the documentation of IVR Nodes, it really only states this:

A simple replacement where the caller enters "0" and is sent to extension "500" would be !0!500!. An example pattern that waits until a user has entered three digits and then returns the three digits would look like this: !^([0-9]{3})$!\1!.

We wouldn't want the menu to necessarily wait until 3 digits are pressed since not everyone would be directly dialing extensions.

Currently with the !1!500! variable is as soon as caller hits 1 they would be sent to 500 and they may want to select option 11.

 

Any help would be appreciated!

Thanks!

[RichardDCG]

Use an AA instead and digit timeouts?

[proskater1223]

AA only allows you a max DTMF of 0-9. It won't allow you to use option 11.

[RichardDCG]

You can set 1#, 11# etc in the AA ? .... but I think easier not to use 11 at all.

[Vodia Support EU]

Hello DisplayName,

I think the easiest way is this: !([1]T)!11! !2!12! !11!13! !13!13! . If you set a small timeout time here it should work. As an example, I had taken extension 11; 12; 13.

 

I hope it helps you