Jump to content

IVR Node DTMF Help


Recommended Posts

Hello all,

I am trying to program an IVR Node that has support for up to 2 digits DTMF recognition.


Our client has a recording that states

Press 1 for Person A

Press 2 for Person B

Press 11 for Person C


They would also need to be able to dial extensions directly from this IVR

Ex: Caller hitting 100 would send them to extension 100.


My current issue is in the documentation of IVR Nodes, it really only states this:

A simple replacement where the caller enters "0" and is sent to extension "500" would be !0!500!. An example pattern that waits until a user has entered three digits and then returns the three digits would look like this: !^([0-9]{3})$!\1!.

We wouldn't want the menu to necessarily wait until 3 digits are pressed since not everyone would be directly dialing extensions.

Currently with the !1!500! variable is as soon as caller hits 1 they would be sent to 500 and they may want to select option 11.


Any help would be appreciated!


Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...