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Cannot Retrieve On Hold calls coming through a Hunt group

Brett Davey

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Our production environment is currently 68.0.28 and is multi tenanted running on the latest version of Debian.

No updates or changes have been made and in the last couple of days an issue has presented itself. 

If an external call comes in through a hunt group and an agent answers the call and puts them on hold then they cannot retrieve the call. The agent appears to have retrieved the call but yet the caller is still listening to on hold music.

I have successfully tested a DID on an extension with an incoming external call and putting them on hold and retrieving the call. I have also successfully tested Call parks with no issue.

Can anyone offer any assistance or advice on this?

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