Set ANI *59 - reset

[mskenderian]

Can we get this star code with a better menu instead of "This number can not be found"

Maybe it should say to Change your Caller ID please dial *59 and the number you want to change your caller id to

also can we get functionality to reset the ANI, maybe during the menu we have a prompt to reset Extension->Outbound number (ANI) or even easier a shortcut like *59*

[Vodia PBX]

Well the question is what you want to reset it to?

Also in most of the cases there is a pool of ANI numbers to choose from. The front end shows the numbers in the dropdown (even 68 should do that), where this is a million times easier for the user than dialing *59 numbers.

[mskenderian]

Reset to blank.

usually I leave this field blank. The PBX grabs the default ANI from the tenant level under general settings.

user needs to change ANI all the time. They like to use a local number to the client they are dialing.

but the menu option would also be nice, if they forget to put a number afterwards. It will give them direction that they entered it incorrectly.

[Vodia PBX]

Just wondering if we are breaking anything if we allow the user to clear the ANI. E.g. what is there is no default ANI? Then we have a star code for creating a hard-to-find support ticket. 

[mskenderian]

i almost never put a ANI, for the users extension.

Is this a problem?

as far as I can tell it works normally, the PBX gets the ANI from the General Settings, if the user does not have a ANI. but correct me if I am wrong. 

if its a problem, this is another item you can add to System Check. Check if Tenant has Default ANI set, check if extension has ANI set.

[mskenderian]

I cleared, extension ANI, and Tenant ANI, and ofcourse it failed, which is supposed to.

I put back only the tenant ANI and it worked. but i guess you are right, what if they dont have a tenant ANI. dont let them clear it?

 

[Vodia PBX]

20 hours ago, mskenderian said:

but i guess you are right, what if they dont have a tenant ANI. dont let them clear it?

At this point I would say clearing the ANI is okay if there is a domain ANI.