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Ability to use a * as one of the destination prompts


Friedom-Tech
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I have a client who already has his AA's recorded and has a prompt in any sub AA's that give the caller the option to press * to be redirected to the Main Menu.

 

however when the caller presses * nothing happens...is there anyway to allow this to work?

 

The star key usually has the function to clear the input; that is probably the problem here. I believe at the moment there is no way to get the AA to redirect a call when entering star. Workaround would be to use a IVR node.

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The star key usually has the function to clear the input; that is probably the problem here. I believe at the moment there is no way to get the AA to redirect a call when entering star. Workaround would be to use a IVR node.

 

so the ivr node would be able to redirect a * prompt to any destination?

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