Kevins Posted November 10, 2023 Report Share Posted November 10, 2023 Hi All, I have a customer using vodia web portal. They have raised some concerns that the browser is timing out after approximately 1 hour. Has anyone experienced this and if so what would the cause and solution be? - I have cleared cache and asked them to try new web browsers however getting the same issue. - Quote Link to comment Share on other sites More sharing options...
Scott1234 Posted November 10, 2023 Report Share Posted November 10, 2023 It could be to do with sleeping tabs that a lot of browsers use now a days, you can explicitly define what not to ever sleep. Or use the stand-alone web app from the app store, I have found this works better sometimes, when it comes to users and different org security policy's and making sure the user knows to allow access to microphone / speaker etc, the standalone app makes it somewhat full proof. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 13, 2023 Report Share Posted November 13, 2023 The other idea would be that there is some timeout on the firewall. The user front end needs to keep a web socket open for receiving notifications from the PBX, and one hour sounds like a typical firewall timeout. The front end should retry though to establish a new connection after a few seconds. Quote Link to comment Share on other sites More sharing options...
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