transfer a call on Android App not possible?

[ed_fr]

Hello everyone,
Following a request from a customer, I have just tested the mobile application under Android (Redmi Note 11 Pro 5G).
I cannot transfer a call, I do not have the interface presented on the page https://web.vodia.com/fr/android-app.

Vodia server version: 68.0.30
Mobile app version: 5.0.15

What should I do to transfer a call?

THANKS!

[Vodia Telephone System]

With the native dialer we use now, it does not have any extra features or buttons like transfer.

That's why for other features, you have to switch back to the Vodia main app (either by pulling down from the top and clicking on Vodia call OR clicking on the vodia icon or from the tray, which ever suits you).

From there you can press the transfer button and then transfer.

Thanks.

[ed_fr]

Thank you for your reply!

Indeed, it works like that, however, is it not possible to do as with the iPhone:

put the call on hold, call the recipient of the transfer to notify them, and transfer the call to them?

[Vodia Telephone System]

Yes you can also do that.

Put the call on hold.

Then you can make the next call to tell them there is a caller who wants to talk to you for example.

Then when you do the tranfer, choose the held calls list to tranfer to and transfer to the previsouly held call.

Thanks.

[ed_fr]

I cannot put the call on hold, the button is inactive

[Vodia Telephone System]

That's strange.

What phone model is it and what version of the app are you using?

Can you please send a screenshot of the active call that shows the call control buttons including hold etc.

If not here, you can open a ticket with us for more info to share.

 

Thanks.

[Brett Davey]

On 11/11/2023 at 8:55 AM, Vodia Telephone System said:

With the native dialer we use now, it does not have any extra features or buttons like transfer.

That's why for other features, you have to switch back to the Vodia main app (either by pulling down from the top and clicking on Vodia call OR clicking on the vodia icon or from the tray, which ever suits you).

From there you can press the transfer button and then transfer.

Thanks.

Thank you, this worked for me as well.

Any idea on when Vodia will be addressing this issue or releasing a new version?

 

Cheers