Jump to content

Hunt Group Flow Failure/Limitation

Brett Davey

Recommended Posts

I have a situation where we have a requirement in a Call Flow for a customer to:

Auto Attendant>Hunt Group>Hunt Group>Voice Mail

The issue is that when the incoming call reaches the "final stage" on the second Hunt that the call just terminates.


I have seen this response on another thread that had exactly the same issue.

"Well there is a global setting called max_loop that you could increase. You can do this in /reg_settings.htm by clicking on the edit symbol in the header without having to edit the pbx.xml file and restarting the service."

This is the section that I have identified in the reg_settings.htm in the Customize>Template location:

<div class="row">
                <div class="form-group has-feedback">
                  <label for="max_loop" class="col-sm-6 control-label">[[max_loop]]</label>
                  <div class="col-sm-6">
                    <input class="form-control" type="number" min="1" step="1" id="max_loop">
                    <span class="glyphicon form-control-feedback" aria-hidden="true"></span>

If this is the correct location can you please advise on the change?

There must be a way of increasing the limit that is imposed on the incoming call flow that can be increased.

Any responses are appreciated as I need to resolve this one quickly.


Kind Regards

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...