Hunt Group Flow Failure/Limitation

[Brett Davey]

I have a situation where we have a requirement in a Call Flow for a customer to:

Auto Attendant>Hunt Group>Hunt Group>Voice Mail

The issue is that when the incoming call reaches the "final stage" on the second Hunt that the call just terminates.

 

I have seen this response on another thread that had exactly the same issue.

"Well there is a global setting called max_loop that you could increase. You can do this in /reg_settings.htm by clicking on the edit symbol in the header without having to edit the pbx.xml file and restarting the service."

This is the section that I have identified in the reg_settings.htm in the Customize>Template location:

<div class="row">
                <div class="form-group has-feedback">
                  <label for="max_loop" class="col-sm-6 control-label">[[max_loop]]</label>
                  <div class="col-sm-6">
                    <input class="form-control" type="number" min="1" step="1" id="max_loop">
                    <span class="glyphicon form-control-feedback" aria-hidden="true"></span>
                  </div>
                </div>
              </div>

If this is the correct location can you please advise on the change?

There must be a way of increasing the limit that is imposed on the incoming call flow that can be increased.

Any responses are appreciated as I need to resolve this one quickly.

 

Kind Regards

[Vodia PBX]

What if you call the seconds stage directly? Does it work then? I would say we are talking about 4 redirections, and that should not be a problem. I would look into the logs, there should be a clue why the voicemail does not work...