Jump to content

Agent Group Recording


andrewgroup
 Share

Recommended Posts

With an inbound call agent group set to record all incoming calls answers is their any reason that we cannot have a process scheduled to copy all of the recordings from this folder immediately?

 

I see that Ad-HOC recordings are listed in the extension WEB access portal. Is this generated on the fly by reading the available ad-hoc recordings or does a database maintain a list of files? A database would likely be harmed by copying these AD-Hoc recordings.

 

Does anything like this exist on the assigned recording options for EXTENSIONS, HUNT GROUPS or AGENT GROUPS?

Link to comment
Share on other sites

With an inbound call agent group set to record all incoming calls answers is their any reason that we cannot have a process scheduled to copy all of the recordings from this folder immediately?

 

I see that Ad-HOC recordings are listed in the extension WEB access portal. Is this generated on the fly by reading the available ad-hoc recordings or does a database maintain a list of files? A database would likely be harmed by copying these AD-Hoc recordings.

 

Does anything like this exist on the assigned recording options for EXTENSIONS, HUNT GROUPS or AGENT GROUPS?

 

 

The adhoc recordings are essentially mailbox messages. We assume that the number is "low", as much as the mailbox can store.

 

A simple way of solving that problem is to modify the path for the recording (record_location, see http://wiki.pbxnsip.com/index.php/Recording). If you include the name ($u) in the directory path, all recordings for that agent group will land in that directory.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...