Calls from Teams extensions

[RichardDCG]

PBX V68.0.30

Calls from Teams extensions internally show as +xxx, returned calls fail, I assume thinking they are dialling international numbers.  How can I manage these?  I can dial xxx and get to the Teams app, but not if I return the call from history.  Is there a dial plan option to remove the leading + on 3 digit numbers?

This is in the release notes for V68... 

• Added Teams incoming call formatting (removing + or +CC if present) in order to find a local account even if the call comes from a non-mapped Teams extension.

[Scott1234]

When using the UC dial plans did you use the part to include your local extension range ? 

Things to consider also are if you need team's users to dial other system numbers, i.e service flags or pbx ring groups, your dial plan needs to accommodate that. 

Typically, if 2 users are on teams they just use teams <-> teams to call each other, not the extension digits/pbx. 

I find the best way to think of it is using it like as if you were pairing a mobile number to the extension, teams is really just another end device, with limited PBX functions, like a mobile. 

[RichardDCG]

I can call from Teams to any number ok, it is returning internal calls from Teams app to non teams app (vodia desk top app).  The returned call is to +xxx not xxx.  I can manually dial xxx and get the Teams app fine.  Ideally I would like the PBX to strip the + off inbound 3 digit number..

12 hours ago, Scott1234 said:

Things to consider also are if you need team's users to dial other system numbers, i.e service flags or pbx ring groups, your dial plan needs to accommodate that.

good point.

[Scott1234]

12 hours ago, RichardDCG said:

I can call from Teams to any number ok, it is returning internal calls from Teams app to non teams app (vodia desk top app).  The returned call is to +xxx not xxx.  I can manually dial xxx and get the Teams app fine.  Ideally I would like the PBX to strip the + off inbound 3 digit number..

good point.

I don't think mine had that issue, might be to do with the country code setup of the pbx. I will test with mine and let you know. 

[RichardDCG]

On 3/8/2024 at 8:15 PM, Scott1234 said:

might be to do with the country code setup of the pbx. I will test with mine and let you know. 

Thanks.  Nothing special that I can see as far as the country code ... is just set at 61.  Dialling from the Teams app to an internal extension shows as +xxx in call history, a returned call then tries to dial +xxx.