koolandrew Posted March 27 Report Share Posted March 27 Please look at the link https://doc.vodia.com/docs/autoattendants, there is a hyper link that refers to "nested within one another" and it links to https://doc.vodia.com/docs/autoattendants-nested. However it is 404 not found. Is it possible to have more than the allotted shortcuts. I know it is possible; however, if a caller is listening to the greeting, and they hear the options from 1-9 (for example) on the first IVR, and then it rolls over to IVR 2 for 10-13 (for example) and they dial 3, they will hear that it does not exist or something. Similarly, if they call back, and press 11 during the first ivr, the call will not connect. Is there a way to resolve this issue. Please advise. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 1 Report Share Posted April 1 On 3/27/2024 at 10:00 AM, koolandrew said: However it is 404 not found. That link was probably created in error, we took it out. On 3/27/2024 at 10:00 AM, koolandrew said: Is it possible to have more than the allotted shortcuts. I know it is possible; however, if a caller is listening to the greeting, and they hear the options from 1-9 (for example) on the first IVR, and then it rolls over to IVR 2 for 10-13 (for example) and they dial 3, they will hear that it does not exist or something. Similarly, if they call back, and press 11 during the first ivr, the call will not connect. Is there a way to resolve this issue. Well it's obviously debatable how many options a regular caller can take. The idea is to build a tree of attendants that can handle the additional options, also also play their respective announcements. For example, the head attendant would say something like "press 1 for accounting", then it would redirect to a secondary attendant where the attendant could offer "press 2 for accounts receivable, press 3 for accounts payable, ... and press 0 to go back to the previous menu" which would send the caller back to the head attendant. Quote Link to comment Share on other sites More sharing options...
koolandrew Posted April 1 Author Report Share Posted April 1 ok, thanks it is not available.. just wondering. Quote Link to comment Share on other sites More sharing options...
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