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Sanity Check on an Idea

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Sanity check to address a lingering anomoly about dynamically resetting a scheduled service flag. The idea to provide a client the ability to easily stay late or to have an emergency phone solution is to send all calls to an ACD with the option #L option to redirect all calls to a normal AA for normal operations. In the event the business want's to be open after hours or the weekends, have an extension log into the ACD group. The would intercept normal operations and provide a fork to open after normal business hours....

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Sanity check to address a lingering anomoly about dynamically resetting a scheduled service flag. The idea to provide a client the ability to easily stay late or to have an emergency phone solution is to send all calls to an ACD with the option #L option to redirect all calls to a normal AA for normal operations. In the event the business want's to be open after hours or the weekends, have an extension log into the ACD group. The would intercept normal operations and provide a fork to open after normal business hours....

 

Maybe you can combine one automatic flag with another manual flag. The ACD checks the manual flag first; if it is set, the call gets redirected somewhere else (maybe the "overtime" ACD). Otherwise the standard rules apply for 9-5 automatic flag.

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Maybe you can combine one automatic flag with another manual flag.

 

Would you explain the reference to combinging? Does this mean in any service flag field you can place to service flags to monitor? Would you simply place the service flags 701 and 702 in the service flag field? Then if either is set it goes to the Night Account.

 

Also with so much aligned on 6 minute increments, can we reliably test service flags with time periods less than 6 minutes?

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Would you explain the reference to combinging? Does this mean in any service flag field you can place to service flags to monitor? Would you simply place the service flags 701 and 702 in the service flag field? Then if either is set it goes to the Night Account.

 

Also with so much aligned on 6 minute increments, can we reliably test service flags with time periods less than 6 minutes?

 

Well, in the night mode checking area, you can list more than one service flag. E.g. you have one manual first, and if that is not set then take the automatic. That could help solving the problem.

 

Service flags are mit second-precise but reasonable (I would say minute-precise).

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