Bill H Posted February 24, 2009 Report Share Posted February 24, 2009 This is from the latest PBXNSIP Know How email: Concerning Que Groups Call Priority - 'Know How' - This can be the Queue Entry time OR if required, try and pull out specific callers when the agent who last answered the call becomes available. I don't seem to be able to understand what is being said here. Quote Link to comment Share on other sites More sharing options...
jag Posted February 27, 2009 Report Share Posted February 27, 2009 Call Priority - 'Know How' - This can be the Queue Entry time OR if required, try and pull out specific callers when the agent who last answered the call becomes available. This is a new feature and is not quite complete or released yet. I was a little early on letting you know :-) Basically the feature would match a previous call from a user/agent and if the agent who answered the original call is available, it will patch them through to the agent. It would be handy in a business case where you don't have to wait for a long time to speak to the same agent on the second call. This feature will be out in V3.3 sometime. Quote Link to comment Share on other sites More sharing options...
Bill H Posted March 2, 2009 Author Report Share Posted March 2, 2009 This is a new feature and is not quite complete or released yet. I was a little early on letting you know :-) Basically the feature would match a previous call from a user/agent and if the agent who answered the original call is available, it will patch them through to the agent. It would be handy in a business case where you don't have to wait for a long time to speak to the same agent on the second call. This feature will be out in V3.3 sometime. Thank you for explaining that feature. Quote Link to comment Share on other sites More sharing options...
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