John Posted February 26, 2009 Report Share Posted February 26, 2009 Hi, I have 2 questions about the auto attendant feature. 1. Is there any way to set the delay between the first announcement ("welcome to ...") and the next one? Currently the delay between the announcements is about 5 seconds and I think it's long. Please note that I switched off the prompt for the Extension number through the Edit Auto Attendant page. 2. Our first message in the Direct Destinations list is "For sales press 1" with a Sales Hunt Group as the Destination. Extension numbers (3 digits long) also start with 1. When an outside caller tries to enter an extension number (starting with 1) the system always forwards the call to the sales hunt group, ignoring the extension number. Do you have any idea why this is happening? Thanks, John Quote Link to comment Share on other sites More sharing options...
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