John Posted February 26, 2009 Report Share Posted February 26, 2009 Hi, I have 2 questions about the auto attendant feature. 1. Is there any way to set the delay between the first announcement ("welcome to ...") and the next one? Currently the delay between the announcements is about 5 seconds and I think it's long. Please note that I switched off the prompt for the Extension number through the Edit Auto Attendant page. 2. Our first message in the Direct Destinations list is "For sales press 1" with a Sales Hunt Group as the Destination. Extension numbers (3 digits long) also start with 1. When an outside caller tries to enter an extension number (starting with 1) the system always forwards the call to the sales hunt group, ignoring the extension number. Do you have any idea why this is happening? Thanks, John Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted February 26, 2009 Report Share Posted February 26, 2009 add 1# in the user input this will delay so when pressing one you have time to enter the full extension number first Quote Link to comment Share on other sites More sharing options...
John Posted March 17, 2009 Author Report Share Posted March 17, 2009 add 1# in the user inputthis will delay so when pressing one you have time to enter the full extension number first Thank you for your response. Didnt't work for me. After adding # the system waits forever for the extension number. So the IVR options (e.g. "For sales press 1 ...) aren't working. Does a solution exists? Thanks, John Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 17, 2009 Report Share Posted March 17, 2009 Didnt't work for me. After adding # the system waits forever for the extension number. So the IVR options (e.g. "For sales press 1 ...) aren't working. Does a solution exists? The trick with # works on only direct destinations. Quote Link to comment Share on other sites More sharing options...
Richard Drent Posted April 1, 2009 Report Share Posted April 1, 2009 I dont se a answer on the first part off the question. so please what to do whit strange long pause between texts. Richard Quote Link to comment Share on other sites More sharing options...
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