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MWI & lost messages


Mike Wayne
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Today, a user had the "stuck" MWI issue. She had saved a message but did not delete one so the MWI sticks on, occasionally. No messages existed in any group she was in. *99 did not clear it. So I sent her a test voicemail, instructing her to delete it as this has cleared stuck MWI in the past.

 

As soon as I sent the message, the MWI cleared (good but unexpected). Email was generated about the voicemail I left (good). However the email states that the message length was 0 seconds (bad) and no voicemail was available (very bad).

 

This is not an easy thing for me to duplicate as MWI sticks only rarely.

Running 3.2.0.3143.

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Today, a user had the "stuck" MWI issue. She had saved a message but did not delete one so the MWI sticks on, occasionally. No messages existed in any group she was in. *99 did not clear it. So I sent her a test voicemail, instructing her to delete it as this has cleared stuck MWI in the past.

 

As soon as I sent the message, the MWI cleared (good but unexpected). Email was generated about the voicemail I left (good). However the email states that the message length was 0 seconds (bad) and no voicemail was available (very bad).

 

This is not an easy thing for me to duplicate as MWI sticks only rarely.

Running 3.2.0.3143.

 

Consider moving to a 3.3 build; there were cases when the speed of the file system caused problems with the mailbox message.

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