POLYCOM PHONE REGISTRATION ISSUE

[Friedom-Tech]

Hi;

 

i am getting the following error when trying to register my Polycom using PNP.

 

[6] 2009/03/03 14:39:34: TFTP: Receive 0004f21eb6ce-app.log:

1227002240|log |*|02|Initial log entry. Current logging level 4

1227002240|so |*|02|Initial log entry. Current logging level 3

1227002240|so |*|02|---------- Initial log entry ----------

1227002240|so |*|02|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=C

1227002240|so |*|02|Platform: MAC=0004f21eb6ce, IP=192.168.1.104, Subnet Mask=255.255.255.0

1227002240|so |*|02|Platform: BootBlock=2.7.0 (12200_001) 06-Oct-06 15:40

1227002240|so |*|02|Platform: Bootrom=3.2.3.0021 29-Mar-07 16:05

1227002240|so |*|02|Application, main: Label=SIP, Version=3.1.1.0137 06-Nov-08 16:08

1227002240|so |*|02|Application, main: P/N=3150-11530-311

1227002240|wdog |*|02|Initial log entry. Current logging level 4

1227002240|ethf |*|02|Initial log entry. Current logging level 4

1227002240|so |*|02|utilCertificateInit succeeded.

1227002240|hw |*|02|Initial log entry. Current logging level 4

1227002240|ares |*|02|Initial log entry. Current logging level 4

1227002240|dns |*|02|Initial log entry. Current logging level 3

1227002240|cfg |*|02|Initial log entry. Current logging level 3

1227002240|cfg |3|02|RT|Checking DHCP option 160 type string

1227002240|cfg |3|02|RT|Runtime basic IP parameters updated.

1227002240|dns |*|02|DNS resolver servers are '71.243.0.12' '68.237.161.12'

1227002240|dns |*|02|DNS resolver search domain is ''

1227002240|curl |*|02|Initial log entry. Current logging level 3

1227002240|utilm|*|02|Initial log entry. Current logging level 4

1227002240|copy |*|02|Initial log entry. Current logging level 3

1227002240|rtos |*|02|Initial log entry. Current logging level 4

1227002240|sec |*|02|Initial log entry. Current logging level 4

1227002240|cfg |3|02|Prm|Beginning to provision phone

1227002240|cfg |4|02|Prm|BootROM is version 3.2.3 which is too old to support split images

1227002240|copy |3|02|'tftp://192.168.1.25/bootrom.ld' from '192.168.1.25'

1227002240|copy |3|02|TFTP download error

1227002240|copy |3|02|tftpLib error: tftp transfer failed: error 0x4b0008

1227002240|copy |4|02|Download of 'bootrom.ld' FAILED on attempt 1

1227002240|cfg |4|02|Prm|Could not get all 512 bytes of the header

1227002240|cfg |3|02|Prm|BootROM file not present on boot server

1227002240|copy |3|02|'tftp://192.168.1.25/0004f21eb6ce.cfg' from '192.168.1.25'

1227002240|copy |3|02|Download of '0004f21eb6ce.cfg' succeeded on attempt 1 (addr 1 of 1)

1227002240|copy |3|02|'tftp://192.168.1.25/sip.ld' from '192.168.1.25'

1227002240|cfg |3|02|Prm|Image sip.ld has not changed

1227002240|copy |3|02|buffered_write: transfer Terminated on entry. Return 0

1227002240|copy |3|02|Download of 'sip.ld' succeeded on attempt 1 (addr 1 of 1)

1227002240|copy |3|02|'http://PlcmSpIp:****@192.168.1.25:80/provisioning/polycom_phone_0004F21EB6CE.cfg' from '192.168.1.25'

1227002240|copy |3|02|Download of 'provisioning/polycom_phone_0004F21EB6CE.cfg' succeeded on attempt 1 (addr 1 of 1)

1227002240|cfg |3|02|Prm|Updated http://192.168.1.25:80/provisioning/polyco...004F21EB6CE.cfg

1227002240|copy |3|02|'http://PlcmSpIp:****@192.168.1.25:80/provisioning/polycom_sip_0004F21EB6CE.cfg' from '192.168.1.25'

1227002240|copy |3|02|Download of 'provisioning/polycom_sip_0004F21EB6CE.cfg' succeeded on attempt 1 (addr 1 of 1)

1227002240|cfg |3|02|Prm|Updated http://192.168.1.25:80/provisioning/polyco...004F21EB6CE.cfg

1227002240|cfg |3|02|Prm|Check of configuration files suceeded

1227002240|cfg |3|02|Prm|Phone successfully provisioned

1227002240|cfg |*|02|Prm|Configuration file "polycom_phone_0004F21EB6CE.cfg" is from template Unknown, revision Unknown

1227002240|cfg |*|02|Prm|Configuration file "polycom_phone_0004F21EB6CE.cfg" SHA1 digest: DDFE2E3F555C26219E2F1DEF16B9F8EAD3160983

1227002240|cfg |*|02|Prm|Configuration file "polycom_sip_0004F21EB6CE.cfg" is from template Unknown, revision Unknown

1227002240|cfg |*|02|Prm|Configuration file "polycom_sip_0004F21EB6CE.cfg" SHA1 digest: 971B539430612D0E46292147A871DF2309B57B1C

1227002240|so |3|02|Success provisioning.

1227002240|so |*|02|Configuration files: http://192.168.1.25:80/provisioning/polyco...004F21EB6CE.cfg, http://192.168.1.25:80/provisioning/polyco...004F21EB6CE.cfg

1227002240|copy |3|02|'tftp://192.168.1.25/0004f21eb6ce-phone.cfg' from '192.168.1.25'

1227002240|copy |3|02|TFTP download error

1227002240|copy |3|02|tftpLib error: tftp transfer failed: error 0x4b0008

1227002240|copy |4|02|Download of '0004f21eb6ce-phone.cfg' FAILED on attempt 1

1227002240|utilm|4|02|uBLFCompressed: File /ffs0/local/0004f21eb6ce-phone_cfg.zzz does not exist or is empty

1227002240|sec |4|02|utilCryptoConfigFileEncrypted: Could not read file /ffs0/local/0004f21eb6ce-phone_cfg.zzz.

1227002240|cfg |3|02|Edit|Local cfg not found: /ffs0/local/0004f21eb6ce-phone_cfg.zzz

1227002240|cfg |3|02|Edit|Loaded local file: /ffs0/local/0004f21eb6ce-phone_cfg.zzz

1227002240|cfg |4|02|Edit|Error 0x380003 attempting stat of /ffs0/local/0004f21eb6ce-phone_cfg.zzz

1227002240|utilm|4|02|uBLFCompressed: File /ffs0/local/0004f21eb6ce-phone_cfg.zzz does not exist or is empty

1227002240|cfg |5|02|Prm|Error when decompressing config file /ffs0/local/0004f21eb6ce-phone_cfg.zzz

1227002240|cfg |3|02|RT|Checking DHCP option 160 type string

1227002240|cfg |3|02|RT|Runtime SNTP parameters updated.

1227002240|so |3|02|Using time server pool.ntp.org with offset -18000 seconds.

1227002240|dns |3|02|DNS lookup for (A) 'pool.ntp.org'(66.96.98.9,66.246.72.94,66.148.71.103) TTL=660

1227002240|so |4|02|Daylight savings parameter tcpIpApp.sntp.daylightSavings.start.date was (0).

1227002240|so |4|02|Parameter is not a valid day and has been set to 1.

1227002240|so |4|02|Daylight savings parameter tcpIpApp.sntp.daylightSavings.stop.date was (0).

1227002240|so |4|02|Parameter is not a valid day and has been set to 1.

1227002240|so |3|02|Setting daylight savings string to "TIMEZONE=UTC::300:030402:110402".

0303143928|log |*|02|Log render level set to 1

0303143928|lic |*|02|Initial log entry. Current logging level 4

0303143928|lic |4|02|cfgCfsFlashKeyScratchLoad: key is blank

0303143928|srtp |*|02|Initial log entry. Current logging level 4

0303143928|rdisk|*|02|Initial log entry. Current logging level 4

0303143928|rdisk|*|02|RAM disk created, size: 523,264 bytes

0303143928|rdisk|*|02|RAM disk size adjusted from 2,097,152 bytes due to limits

0303143928|res |*|02|Initial log entry. Current logging level 4

0303143928|httpa|*|02|Initial log entry. Current logging level 4

0303143928|cdp |*|02|Initial log entry. Current logging level 4

0303143928|cdp |*|02|CDP is DISABLED. CDP not detected at boot.

0303143928|sys |*|02|Initial log entry. Current logging level 4

0303143928|copy |3|02|'tftp://192.168.1.25/0004f21eb6ce-directory.xml' from '192.168.1.25'

0303143928|copy |3|02|Download of '0004f21eb6ce-directory.xml' succeeded on attempt 1 (addr 1 of 1)

0303143928|cfg |4|02|Edit|Local file compressed: /ffs0/local/local-directory_xml.zzz

0303143928|ssps |*|02|Initial log entry. Current logging level 4

0303143928|dbuf |*|02|Initial log entry. Current logging level 4

0303143928|so |*|02|System Info Reports:

0303143928|so |*|02| CPU is TNETV1055/C55x, rev 2 running at 125MHz with memory at 125MHz.

0303143928|so |*|02| Board is identified as PolycomSoundPointIP-SPIP_330.

0303143928|so |*|02| DRAM_LO: 0x94000000. DRAM_SIZE: 16 MB

0303143928|so |*|02| Clocks are VBUSP: 125MHz, USB: 25MHz, LCD: 125MHz, DSP: 100MHz.

0303143928|key |*|02|Initial log entry. Current logging level 4

0303143928|ht |*|02|Initial log entry. Current logging level 4

0303143928|httpd|*|02|Initial log entry. Current logging level 4

0303143928|ssps |*|02|Application, comp. 1: Label=PolyDSP Titan Mem1 FS4 (G.729), Version=3.1.1.0010 24-Oct-08 18:39

0303143928|ssps |*|02|Application, comp. 1: P/N=3150-11580-311.

0303143928|pps |*|02|Initial log entry. Current logging level 4

0303143928|sip |*|02|Initial log entry. Current logging level 4

0303143928|copy |3|02|'tftp://192.168.1.25/SoundPointIPWelcome.wav' from '192.168.1.25'

0303143928|cfg |4|02|Edit|Error 0x380003 attempting stat of /ffs0/local/0004f21eb6ce-phone_cfg.zzz

0303143928|cfg |4|02|Edit|Error 0x380003 attempting stat of /ffs0/local/0004f21eb6ce-phone_cfg.zzz

0303143928|copy |3|02|'tftp://192.168.1.25/000000000000-license.cfg' from '192.168.1.25'

0303143928|copy |3|02|Download of 'SoundPointIPWelcome.wav' succeeded on attempt 1 (addr 1 of 1)

0303143928|copy |3|02|TFTP download error

0303143928|copy |3|02|tftpLib error: tftp transfer failed: error 0x4b0008

0303143928|copy |4|02|Download of '000000000000-license.cfg' FAILED on attempt 1

0303143928|copy |3|02|'tftp://192.168.1.25/0004f21eb6ce-license.cfg' from '192.168.1.25'

0303143928|copy |3|02|TFTP download error

0303143928|copy |3|02|tftpLib error: tftp transfer failed: error 0x4b0008

0303143928|copy |4|02|Download of '0004f21eb6ce-license.cfg' FAILED on attempt 1

0303143928|lic |4|02|License: feature VoiceQualityMetrics is not available

0303143928|so |4|02|No license for voice quality monitoring.

0303143928|so |4|02|All voice quality monitoring features disabled.

 

 

the phone does not register.

 

pls advise asap

[Vodia PBX]

Looks like you are using the wrong boot rom? Should be something starting with 4.

 

Also, if you are using the phone from a remote location, make sure that you are using HTTP. TFTP is not very NAT-friendly!

[Friedom-Tech]

Looks like you are using the wrong boot rom? Should be something starting with 4.

 

Also, if you are using the phone from a remote location, make sure that you are using HTTP. TFTP is not very NAT-friendly!

already upgraded to 4.0 but still not working..this is a new location and i am registering the phones locally to the pbx.

 

please advise

[Friedom-Tech]

already upgraded to 4.0 but still not working..this is a new location and i am registering the phones locally to the pbx.

 

please advise

Just tried using HTTP:

 

Clear or Reload the log.

 

[6] 2009/03/03 15:24:41: HTTP Request tftp/2345-12200-001.bootrom.ld

[9] 2009/03/03 15:24:41: Remote site closed the connection

[6] 2009/03/03 15:24:41: HTTP Request tftp/2345-12200-001.sip.ld

[9] 2009/03/03 15:24:41: Remote site closed the connection

[9] 2009/03/03 15:24:48: Last message repeated 2 times

[6] 2009/03/03 15:24:48: PnP: Receive 0004f21eb6ce-boot.log:

0100000000|so |4|00|---------- Initial log entry ----------

0100000000|so |4|00|+++ Note that bootrom log times are in GMT +++

0100000000|cfg |4|00|Initial log entry

0100000000|copy |3|00|Initial log entry

0100000000|hw |4|00|Initial log entry.

0100000000|ethf |4|00|Initial log entry.

0303202152|wdog |4|00|Initial log entry

0303202152|cdp |3|00|CDP is DISABLED.

0303202152|so |3|00|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=C

0303202152|so |3|00|Platform: Board=2345-12200-001 1

0303202152|so |3|00|Platform: MAC=0004f21eb6ce, IP=Resolving, Subnet Mask=Resolving

0303202152|so |3|00|Platform: BootBlock=2.7.0 (12200_001) 06-Oct-06 15:40

0303202152|so |3|00|Application, main: Label=BOOT, Version=4.1.2.0037 11-Aug-08 16:36

0303202152|so |3|00|Application, main: P/N=3150-11069-412

0303202152|app1 |4|00|Initial log entry.

0303202153|so |3|00|Link status is Net up Speed 100 full Duplex, PC up Speed 100 full Duplex.

0303202200|cdp |3|00|CDP did not receive a response from a switch. Disabling CDP.

0303202244|app1 |3|00|Event: Multiple Key Combo 1

0303202244|app1 |6|00|Manual Reboot

0303202247|wdog |6|00|Watchdog Expired: tApp1

0100000000|so |4|00|---------- Initial log entry ----------

0100000000|so |4|00|+++ Note that bootrom log times are in GMT +++

0100000000|cfg |4|00|Initial log entry

0100000000|copy |3|00|Initial log entry

0100000000|hw |4|00|Initial log entry.

0100000000|ethf |4|00|Initial log entry.

0303202152|wdog |4|00|Initial log entry

0303202152|cdp |3|00|CDP is DISABLED.

0303202152|so |3|00|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=C

0303202152|so |3|00|Platform: Board=2345-12200-001 1

0303202152|so |3|00|Platform: MAC=0004f21eb6ce, IP=Resolving, Subnet Mask=Resolving

0303202152|so |3|00|Platform: BootBlock=2.7.0 (12200_001) 06-Oct-06 15:40

0303202152|so |3|00|Application, main: Label=BOOT, Version=4.1.2.0037 11-Aug-08 16:36

0303202152|so |3|00|Application, main: P/N=3150-11069-412

0303202152|app1 |4|00|Initial log entry.

0303202153|so |3|00|Link status is Net up Speed 100 full Duplex, PC up Speed 100 full Duplex.

0303202200|cdp |3|00|CDP did not receive a response from a switch. Disabling CDP.

0303202209|app1 |3|00|DNS resolver servers are '71.243.0.12' '68.237.161.12'

0303202209|app1 |3|00|DNS resolver search domain is ''

0303202209|app1 |3|00|Bootline: esw(3,0)bootHost:flash e=192.168.1.104:ffffff00:15180:d h=192.168.1.25 g=192.168.1.1 u=707 pw=**** f=0x40 tn=CircaIP

0303202209|app1 |3|00|DHCP returned result 0x187 from server 192.168.1.1.

0303202209|app1 |3|00| Phone IP address is 192.168.1.104.

0303202209|app1 |3|00| Subnet mask is 255.255.255.0.

0303202209|app1 |3|00| Gateway address is 192.168.1.1.

0303202209|app1 |3|00| DNS server is 71.243.0.12.

0303202209|app1 |3|00| DNS alternate server is 68.237.161.12.

0303202209|cfg |3|00|Beginning to provision phone

0303202209|copy |3|00|'http://707:****@192.168.1.25/2345-12200-001.bootrom.ld' from '192.168.1.25'

0303202209|cfg |3|00|Image 2345-12200-001.bootrom.ld has not changed

0303202209|copy |3|00|buffered_write: transfer terminated

0303202209|copy |3|00|Download of '2345-12200-001.bootrom.ld' succeeded on attempt 1 (addr 1 of 1)

0303202209|cfg |3|00|Downloaded bootROM is identical to current version 4.1.2

0303202209|copy |3|00|'http://707:****@192.168.1.25/0004f21eb6ce.cfg' from '192.168.1.25'

0303202210|copy |3|00|Download of '0004f21eb6ce.cfg' succeeded on attempt 1 (addr 1 of 1)

0303202210|copy |3|00|'http://707:****@192.168.1.25/2345-12200-001.sip.ld' from '192.168.1.25'

0303202210|cfg |3|00|Image 2345-12200-001.sip.ld has not changed

0303202210|copy |3|00|buffered_write: transfer Terminated on entry. Return 0

0303202210|copy |3|00|Download of '2345-12200-001.sip.ld' succeeded on attempt 1 (addr 1 of 1)

0303202210|cfg |3|00|Downloaded application image is identical to current version

0303202210|cfg |3|00|Phone successfully provisioned

0303202210|app1 |3|00|Application, load: Type=SIP, Version=3.1.1.0137 06-Nov-08 16:08

0303202214|app1 |4|00|Loaded application sip.ld successfully, errors 0x0.

0303202214|app1 |6|00|Uploading boot log, time is TUE MAR 03 20:22:14 2009

 

[6] 2009/03/03 15:25:37: HTTP Request tftp/2345-12200-001.bootrom.ld

[9] 2009/03/03 15:25:37: Remote site closed the connection

[6] 2009/03/03 15:25:38: HTTP Request tftp/2345-12200-001.sip.ld

[9] 2009/03/03 15:25:38: Remote site closed the connection

[9] 2009/03/03 15:25:46: Last message repeated 2 times

[6] 2009/03/03 15:25:46: HTTP Request tftp/0004f21eb6ce-phone.cfg

[9] 2009/03/03 15:25:46: Remote site closed the connection

[9] 2009/03/03 15:25:52: Last message repeated 2 times

[6] 2009/03/03 15:25:52: HTTP Request tftp/SoundPointIPWelcome.wav

[9] 2009/03/03 15:25:52: Remote site closed the connection

[9] 2009/03/03 15:25:55: Last message repeated 3 times

[6] 2009/03/03 15:25:55: PnP: Receive 0004f21eb6ce-app.log:

0303202229|log |*|02|Initial log entry. Current logging level 4

0303202229|so |*|02|Initial log entry. Current logging level 3

0303202229|so |*|02|---------- Initial log entry ----------

0303202229|so |*|02|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=C

0303202229|so |*|02|Platform: MAC=0004f21eb6ce, IP=192.168.1.104, Subnet Mask=255.255.255.0

0303202229|so |*|02|Platform: BootBlock=2.7.0 (12200_001) 06-Oct-06 15:40

0303202229|so |*|02|Platform: Bootrom=4.1.2.0037 11-Aug-08 16:36

0303202229|so |*|02|Application, main: Label=SIP, Version=3.1.1.0137 06-Nov-08 16:08

0303202229|so |*|02|Application, main: P/N=3150-11530-311

0303202229|wdog |*|02|Initial log entry. Current logging level 4

0303202229|ethf |*|02|Initial log entry. Current logging level 4

0303202229|so |5|02|utilCertificateInit failed.

0303202229|hw |*|02|Initial log entry. Current logging level 4

0303202229|ares |*|02|Initial log entry. Current logging level 4

0303202229|dns |*|02|Initial log entry. Current logging level 3

0303202229|cfg |*|02|Initial log entry. Current logging level 3

0303202229|cfg |3|02|RT|Checking DHCP option 160 type string

0303202229|cfg |3|02|RT|Runtime basic IP parameters updated.

0303202229|dns |*|02|DNS resolver servers are '71.243.0.12' '68.237.161.12'

0303202229|dns |*|02|DNS resolver search domain is ''

0303202229|curl |*|02|Initial log entry. Current logging level 3

0303202229|utilm|*|02|Initial log entry. Current logging level 4

0303202229|copy |*|02|Initial log entry. Current logging level 3

0303202229|rtos |*|02|Initial log entry. Current logging level 4

0303202229|sec |*|02|Initial log entry. Current logging level 4

0303202229|cfg |3|02|Prm|Beginning to provision phone

0303202229|copy |3|02|'http://707:****@192.168.1.25/2345-12200-001.bootrom.ld' from '192.168.1.25'

0303202229|cfg |3|02|Prm|Image 2345-12200-001.bootrom.ld has not changed

0303202229|copy |3|02|buffered_write: transfer terminated

0303202229|copy |3|02|Download of '2345-12200-001.bootrom.ld' succeeded on attempt 1 (addr 1 of 1)

0303202229|cfg |3|02|Prm|Downloaded bootROM is identical to current version 4.1.2

0303202229|copy |3|02|'http://707:****@192.168.1.25/0004f21eb6ce.cfg' from '192.168.1.25'

0303202229|copy |3|02|Download of '0004f21eb6ce.cfg' succeeded on attempt 1 (addr 1 of 1)

0303202229|copy |3|02|'http://707:****@192.168.1.25/2345-12200-001.sip.ld' from '192.168.1.25'

0303202229|cfg |3|02|Prm|Image 2345-12200-001.sip.ld has not changed

0303202229|copy |3|02|buffered_write: transfer terminated

0303202229|copy |3|02|Download of '2345-12200-001.sip.ld' succeeded on attempt 1 (addr 1 of 1)

0303202229|copy |3|02|'http://707:****@192.168.1.25:80/provisioning/polycom_phone_0004F21EB6CE.cfg' from '192.168.1.25'

0303202229|copy |3|02|Download of 'provisioning/polycom_phone_0004F21EB6CE.cfg' succeeded on attempt 1 (addr 1 of 1)

0303202229|copy |3|02|File /ffs0/polycom_phone_0004F21EB6CE_cfg.zzz is up to date

0303202229|copy |3|02|'http://707:****@192.168.1.25:80/provisioning/polycom_sip_0004F21EB6CE.cfg' from '192.168.1.25'

0303202229|copy |3|02|Download of 'provisioning/polycom_sip_0004F21EB6CE.cfg' succeeded on attempt 1 (addr 1 of 1)

0303202229|copy |3|02|File /ffs0/polycom_sip_0004F21EB6CE_cfg.zzz is up to date

0303202229|cfg |3|02|Prm|Check of configuration files suceeded

0303202229|cfg |3|02|Prm|Phone successfully provisioned

0303202229|cfg |*|02|Prm|Configuration file "polycom_phone_0004F21EB6CE.cfg" is from template Unknown, revision Unknown

0303202229|cfg |*|02|Prm|Configuration file "polycom_phone_0004F21EB6CE.cfg" SHA1 digest: DDFE2E3F555C26219E2F1DEF16B9F8EAD3160983

0303202229|cfg |*|02|Prm|Configuration file "polycom_sip_0004F21EB6CE.cfg" is from template Unknown, revision Unknown

0303202229|cfg |*|02|Prm|Configuration file "polycom_sip_0004F21EB6CE.cfg" SHA1 digest: 971B539430612D0E46292147A871DF2309B57B1C

0303202229|so |3|02|Success provisioning.

0303202229|so |*|02|Configuration files: http://192.168.1.25:80/provisioning/polyco...004F21EB6CE.cfg, http://192.168.1.25:80/provisioning/polyco...004F21EB6CE.cfg

0303202229|copy |3|02|'http://707:****@192.168.1.25/0004f21eb6ce-phone.cfg' from '192.168.1.25'

0303202229|copy |3|02|Download of '0004f21eb6ce-phone.cfg' succeeded on attempt 1 (addr 1 of 1)

0303202229|cfg |4|02|Edit|Local file compressed: /ffs0/local/0004f21eb6ce-phone_cfg.zzz

0303202229|cfg |3|02|Edit|Loaded compressed file: /ffs0/local/0004f21eb6ce-phone_cfg.zzz

0303202229|cfg |3|02|RT|Checking DHCP option 160 type string

0303202229|cfg |3|02|RT|Runtime SNTP parameters updated.

0303202229|so |3|02|Using time server pool.ntp.org with offset -18000 seconds.

0303202229|dns |3|02|DNS lookup for (A) 'pool.ntp.org'(65.182.224.39,216.45.57.38,72.18.205.156) TTL=140

0303202229|so |4|02|Daylight savings parameter tcpIpApp.sntp.daylightSavings.start.date was (0).

0303202229|so |4|02|Parameter is not a valid day and has been set to 1.

0303202229|so |4|02|Daylight savings parameter tcpIpApp.sntp.daylightSavings.stop.date was (0).

0303202229|so |4|02|Parameter is not a valid day and has been set to 1.

0303202229|so |3|02|Setting daylight savings string to "TIMEZONE=UTC::300:030102:110102".

0303162545|log |*|02|Log render level set to 1

0303162545|lic |*|02|Initial log entry. Current logging level 4

0303162545|lic |4|02|cfgCfsFlashKeyScratchLoad: key is blank

0303162545|srtp |*|02|Initial log entry. Current logging level 4

0303162545|rdisk|*|02|Initial log entry. Current logging level 4

0303162545|rdisk|*|02|RAM disk created, size: 525,824 bytes

0303162545|rdisk|*|02|RAM disk size adjusted from 2,097,152 bytes due to limits

0303162545|res |*|02|Initial log entry. Current logging level 4

0303162545|httpa|*|02|Initial log entry. Current logging level 4

0303162545|cdp |*|02|Initial log entry. Current logging level 4

0303162545|cdp |*|02|CDP is DISABLED. CDP not detected at boot.

0303162545|sys |*|02|Initial log entry. Current logging level 4

0303162545|copy |3|02|'http://707:****@192.168.1.25/0004f21eb6ce-directory.xml' from '192.168.1.25'

0303162545|copy |3|02|Download of '0004f21eb6ce-directory.xml' succeeded on attempt 1 (addr 1 of 1)

0303162545|cfg |4|02|Edit|Local file compressed: /ffs0/local/local-directory_xml.zzz

0303162545|ssps |*|02|Initial log entry. Current logging level 4

0303162545|dbuf |*|02|Initial log entry. Current logging level 4

0303162545|so |*|02|System Info Reports:

0303162545|so |*|02| CPU is TNETV1055/C55x, rev 2 running at 125MHz with memory at 125MHz.

0303162545|so |*|02| Board is identified as PolycomSoundPointIP-SPIP_330.

0303162545|so |*|02| DRAM_LO: 0x94000000. DRAM_SIZE: 16 MB

0303162545|so |*|02| Clocks are VBUSP: 125MHz, USB: 25MHz, LCD: 125MHz, DSP: 100MHz.

0303162545|key |*|02|Initial log entry. Current logging level 4

0303162545|ht |*|02|Initial log entry. Current logging level 4

0303162545|httpd|*|02|Initial log entry. Current logging level 4

0303162545|ssps |*|02|Application, comp. 1: Label=PolyDSP Titan Mem1 FS4 (G.729), Version=3.1.1.0010 24-Oct-08 18:39

0303162545|ssps |*|02|Application, comp. 1: P/N=3150-11580-311.

0303162545|pps |*|02|Initial log entry. Current logging level 4

0303162545|sip |*|02|Initial log entry. Current logging level 4

0303162545|copy |3|02|'http://707:****@192.168.1.25/SoundPointIPWelcome.wav' from '192.168.1.25'

0303162545|copy |3|02|'http://707:****@192.168.1.25/000000000000-license.cfg' from '192.168.1.25'

0303162545|copy |3|02|Download of 'SoundPointIPWelcome.wav' succeeded on attempt 1 (addr 1 of 1)

0303162545|copy |4|02|Download of '000000000000-license.cfg' FAILED on attempt 1 (addr 1 of 1)

0303162545|copy |4|02|Server '192.168.1.25' said '000000000000-license.cfg' is not present

0303162545|copy |3|02|'http://707:****@192.168.1.25/0004f21eb6ce-license.cfg' from '192.168.1.25'

0303162545|copy |4|02|Download of '0004f21eb6ce-license.cfg' FAILED on attempt 1 (addr 1 of 1)

0303162545|copy |4|02|Server '192.168.1.25' said '0004f21eb6ce-license.cfg' is not present

0303162545|lic |4|02|License: feature VoiceQualityMetrics is not available

0303162545|so |4|02|No license for voice quality monitoring.

0303162545|so |4|02|All voice quality monitoring features disabled.

[Vodia PBX]

already upgraded to 4.0 but still not working..this is a new location and i am registering the phones locally to the pbx.

 

Hmm. Do you see the generated files in the PBX "generated" directory? Do they make sense (e.g. do you see the account info in the polycom_phone file)?

 

Can you format the phone's file system and reset the local settings? Sometimes that helps, though it does take a lot of patience to go through all these updates.

[Friedom-Tech]

Hmm. Do you see the generated files in the PBX "generated" directory? Do they make sense (e.g. do you see the account info in the polycom_phone file)?

 

Can you format the phone's file system and reset the local settings? Sometimes that helps, though it does take a lot of patience to go through all these updates.

 

i am using a CS410...i have been here for 5 hours already and tried every step...i formatted all file systems reset local config etc...still nothing doing.

 

pls look at updated logfile after trying http download.

 

it seems the only issue we are having it the cfg file/license file from pbx to phone.....

 

should i try downgrading version of pbx?

[Vodia PBX]

i am using a CS410...i have been here for 5 hours already and tried every step...i formatted all file systems reset local config etc...still nothing doing.

 

pls look at updated logfile after trying http download.

 

it seems the only issue we are having it the cfg file/license file from pbx to phone.....

 

should i try downgrading version of pbx?

 

That log looks fine... The license problem is also okay (just no RTCP-XR reports). I don't think downgrading will solve the problem. Maybe send me a private message with a login (HTTP and SSH preferred) and we can take a look from here.

[pbx support]

i am using a CS410...i have been here for 5 hours already and tried every step...i formatted all file systems reset local config etc...still nothing doing.

 

pls look at updated logfile after trying http download.

 

it seems the only issue we are having it the cfg file/license file from pbx to phone.....

 

should i try downgrading version of pbx?

 

Is the phone registered to the PBX now or still not registered? Based on the log, phone is provisioned ok but few features will not be available.

[Friedom-Tech]

Is the phone registered to the PBX now or still not registered? Based on the log, phone is provisioned ok but few features will not be available.

NOT REGISTERED. when i pickup phone it says URL call is disabled.