Santiago Londoño Posted March 4, 2009 Report Share Posted March 4, 2009 We have seen a strange behaviour when a call that just came out of an IVR Node enters an Agent Group. When a call enters an Agent Group directly, that is, the client dials the Agent Group extension, the pbx throws an IVRInput announcement indicating that a new call has entered the Queue. Then, when an Agent picks up the call, a SIP message is sent (if the Agent extension has a Monitor Extension button set up) saying that the extension is on a call (light on). This works fine, and is appropriate for agent group monitoring. However, a different situation arises when the call enters the Agent Group through an IVR Node (that is, an IVR Node redirects a call to the Agent Group). In this case the pbx throws an IVRInput message indicating that the new call has entered the queue. So far, so good. But as soon as the call is assigned to an Agent (the phone of the Agent starts ringing) the SIP message saying that the extension is on a call (light on) is sent. Note that, in this case the Agent has not yet picked up the call... Is there any explanation for this behaviour?? Quote Link to comment Share on other sites More sharing options...
Santiago Londoño Posted March 5, 2009 Author Report Share Posted March 5, 2009 What we're trying to do is to find out which extension picked up the call Quote Link to comment Share on other sites More sharing options...
pbx support Posted March 27, 2009 Report Share Posted March 27, 2009 What we're trying to do is to find out which extension picked up the call This information is available from version 3.3.0.3165 onwards. http://wiki.pbxnsip.com/index.php/Agent_Gr...ction_with_SOAP Quote Link to comment Share on other sites More sharing options...
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