DWAyotte Posted April 8, 2009 Report Share Posted April 8, 2009 Hello all. I am trying to setup my agent group to failover to an external answering service of ours. I input the full number to route the Q caller to after 30 seconds, but when that timer goes off the caller receives an operator message stating the call is prohibited. How does one route a Q call to an external phone number properly? Thanks a ton. Quote Link to comment Share on other sites More sharing options...
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