YMSL Posted April 17, 2009 Report Share Posted April 17, 2009 Good day, I have 4 PSTN line on a mediatrix 1204 number 1: 4185501234 number 2: 4185506789 number 3: 4185506781 number 4: 4185506782 number 5: 877xxxxxxx taht root call to a cascade on VOIP DID and 1 VOIP DID (with capacity of 50 concurence) used for Voice only I am usign Number 2 (4185506789) for fax I want to set PBX to detect if it is a fax or a voice call and root accordingelly So I have set up my Trunk with the following: Send call to extension: !4185506789!1001! 1000 where ext 1001 is an IVR with : DTMF Match List: !T!1000! !F!1111! and where 1000 is an AA so fare it is not working, what Am I missing V. 3.1.2.3120, cannot use latest due to problem with all call recording function of CallCenter edition many thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 17, 2009 Report Share Posted April 17, 2009 So does it already go to the IVR node? Try using the auto attendant instead of the IVR node. Depending on your DTMF setup, the IVR node might not be able to detect the CNG tone. As you are going to the AA anyway, that should be no big change. Then you can use the "F" in the direct destinations. Quote Link to comment Share on other sites More sharing options...
YMSL Posted April 17, 2009 Author Report Share Posted April 17, 2009 So does it already go to the IVR node? Try using the auto attendant instead of the IVR node. Depending on your DTMF setup, the IVR node might not be able to detect the CNG tone. As you are going to the AA anyway, that should be no big change. Then you can use the "F" in the direct destinations. Many thanks for you input, I am sorry I do not get it! so on my trunk putting Send call to extension: !T!1000! !F!1111! where 1000 is an AA and 1111 is the direct extension for FAX ? I have tried Send call to extension: !T!1104! !F!1111! to test it, where 1104 is an extension and no matter what Mediatrix is sending it to 1000 (AA) but If I set it up to 1104 (only) it work! many thanks Quote Link to comment Share on other sites More sharing options...
YMSL Posted April 18, 2009 Author Report Share Posted April 18, 2009 Many thanks for you input, I am sorry I do not get it! so on my trunk putting Send call to extension: !T!1000! !F!1111! where 1000 is an AA and 1111 is the direct extension for FAX ? I have tried Send call to extension: !T!1104! !F!1111! to test it, where 1104 is an extension and no matter what Mediatrix is sending it to 1000 (AA) but If I set it up to 1104 (only) it work! many thanks Where do I input this !T!1104! !F!1111! on AA I cannot find any logical localisation for that setting ??????? Quote Link to comment Share on other sites More sharing options...
YMSL Posted April 20, 2009 Author Report Share Posted April 20, 2009 Where do I input this !T!1104! !F!1111! on AA I cannot find any logical localisation for that setting ??????? anyone! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 20, 2009 Report Share Posted April 20, 2009 anyone! Oh the AA does not use regular expressions. Just put a "F" into a "User Input" and then the FAX extension into the "Destination". The AA will detect the FAX tone similar to a DTMF tone with the name "F" and will behave as if the user entered "F" during the annoucement. Quote Link to comment Share on other sites More sharing options...
YMSL Posted April 20, 2009 Author Report Share Posted April 20, 2009 Oh the AA does not use regular expressions. Just put a "F" into a "User Input" and then the FAX extension into the "Destination". The AA will detect the FAX tone similar to a DTMF tone with the name "F" and will behave as if the user entered "F" during the annoucement. Many thanks for your reply, It is working and It was easy! What should I do it if during business houres we have a humain receptioniste and all incoming calls goes to here? IVR? How? many thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 20, 2009 Report Share Posted April 20, 2009 Many thanks for your reply, It is working and It was easy! What should I do it if during business houres we have a humain receptioniste and all incoming calls goes to here? IVR? How? You can put a one-person hunt group in from of the AA (the only person in that hunt group would be the secretary). However you will obviously loose the FAX functionality, unless the secretary wants to detect the tones and redirect the call to the FAX... Quote Link to comment Share on other sites More sharing options...
YMSL Posted April 21, 2009 Author Report Share Posted April 21, 2009 You can put a one-person hunt group in from of the AA (the only person in that hunt group would be the secretary). However you will obviously loose the FAX functionality, unless the secretary wants to detect the tones and redirect the call to the FAX... Got it thanks. That is why I was truing to use an IVR to detect fax and voice and to root accordingelly! Quote Link to comment Share on other sites More sharing options...
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