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Issues calling Comcast subscribers


Parks
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We're a small hosting company and some clients when making calls don't hear their calling party but the called party can hear them. If the called party calls our clients back nothing is wrong. This is ONLY with Comcast subscribers which makes this difficult to resolve if we even can.

 

The worse part is that our clients never know if or when it happens because they never know when someone is going to have the service.

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We're a small hosting company and some clients when making calls don't hear their calling party but the called party can hear them. If the called party calls our clients back nothing is wrong. This is ONLY with Comcast subscribers which makes this difficult to resolve if we even can.

 

The worse part is that our clients never know if or when it happens because they never know when someone is going to have the service.

 

Any chance to get a Wireshark trace on the Comcast IP addresses?

 

Or maybe Comcast is just on its way of disconvering the beautiy of VoIP!

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Any chance to get a Wireshark trace on the Comcast IP addresses?

 

Or maybe Comcast is just on its way of disconvering the beautiy of VoIP!

You can download pcap here www.trivosoitsolutions.com/Downloads/TrivosoIT.pcap

 

I can let you know the good and bad calls in a private message.

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You can download pcap here www.trivosoitsolutions.com/Downloads/TrivosoIT.pcap

 

I can let you know the good and bad calls in a private message.

 

Looking at the pcap trace file, RTP was flowing on both directions till the end of the call. Even the ports seem to be proper.

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