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SNOM PnP issues


Mads Mortensen
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Hi

 

normally we have no problems using PnP

 

But we have one customer in special, which have problems;

We can PNP:

 

Lines

Speeddial

 

But NOT monitor Ext. on phone...

 

Any help?

 

PS! We are using a Hosted solution, with several domains, and it is only in one domain, where there is a problem; Could there have gone anythinh wrong when adding the domain???

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Hi

 

normally we have no problems using PnP

 

But we have one customer in special, which have problems;

We can PNP:

 

Lines

Speeddial

 

But NOT monitor Ext. on phone...

 

Any help?

 

PS! We are using a Hosted solution, with several domains, and it is only in one domain, where there is a problem; Could there have gone anythinh wrong when adding the domain???

 

 

 

Anyone with a solution for this??????????

I can furthermore add that it is status LED (ext. status LED) that do not PnP corretly!

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But NOT monitor Ext. on phone...

 

What version are you running? 3.3.1.3177 should be doing this.

 

You can also try the "BLF" mode, just to see if anything changes.

 

There was a problem history when you changed names in the domain because that could break the links in the button definition; however that should also be fixed in 3.3.1.3177. Maybe you need to hit the save button again on the button web page to update all links.

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What version are you running? 3.3.1.3177 should be doing this.

 

You can also try the "BLF" mode, just to see if anything changes.

 

There was a problem history when you changed names in the domain because that could break the links in the button definition; however that should also be fixed in 3.3.1.3177. Maybe you need to hit the save button again on the button web page to update all links.

 

 

Yes, I am running lastet ver (3.3.1.3177) - I have tried to hit "save" again (and again and again) but no luck.

I have tried to change to "BLF" mode, but nothing changes!!

 

Futher more, there are also issues with the agent login/logout button.

Actually, the buttons the works perfect everytime (after restart) is "line" & "speeddial"

 

The button profile under the user "user login / button setup" - only works 1 out of a 100 times!!

 

Sometimes everything works, after a restart, only the line keys & speed dial works.

 

This is some MAJOR issues.

I really need to have this solved ASAP, as the customers are complaining!! (we are running hosted solutions)

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